Field Sales Operations Lead, US Enterprise

Description

The Sales Operations team is seeking a driven, analytical, and dynamic Sales Operations professional to support our Enterprise cross Industry business. This candidate will be a key business stakeholder and partner for the industry team. This role is responsible for supporting revenue and business operations to ensure the highest standards and delivery of sales results. This candidate will be expected to work cross functionally to help the Enterprise field team successfully land and execute against strategic priorities and goals.

We are looking for a hands‑on and motivated self‑starter who is comfortable in ambiguity and can navigate effectively in a matrixed environment to drive business results.

This candidate will support the rhythm of the business activities such as Annual Planning Cycles including territory and resource planning, forecasting, Monthly Business Reviews, and other cadenced reporting and metrics for the business. This candidate will need to navigate internal systems, tools, and roll up their sleeves to drive predictable reporting, analyze business trends and make business recommendations to senior management based on these analyses – all in an environment of rapid growth and increasing complexity.

This role will also lead the strategic definition of the key sales support systems and processes to meet the growth trajectory of the business and achieve the revenue and market development objectives. The ideal candidate has strong business and financial acumen, broad knowledge of sales operations, experience supporting field sales, and a deep analytic background. This position will work with the several stakeholders supporting the extended AWS Canada Sales organization, such as Business Development, Finance, and the Partner team.

The individual must have the ability to communicate effectively across multiple technical and non‑technical business units. The candidate will play a key role in defining the vision and defining policy and processes for end to end execution of territory planning and account alignment of the sellers in this organization, sales compensation management, headcount planning, and revenue and goals planning. This candidate will also assist the Sales Leaders in evaluating and forecasting attainment against quotas, utilizing various CRM tools to derive well‑vetted analysis, and other ad‑hoc requests and analysis as needed.

A successful individual is a person that has a proven work ethic that drives the desired results. Comfortable building and experimenting with the latest tools including GenAI. This is a hands‑on position - the ideal candidate must be willing to “roll up the sleeves”.

Field Sales Operations at AWS is responsible for enabling sales teams through strategic planning, process optimization, and leveraging data‑driven insights that drive revenue growth and operational efficiency. They partner cross‑functionally to design and implement scalable programs, manage territory planning and quota setting, analyze sales performance metrics, and ensure alignment between field teams and corporate objectives to maximize customer engagement and business outcomes.

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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small‑and mid‑market accounts to enterprise‑level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world‑class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission‑critical applications on top of AWS services.

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

• 5+ years of finance, business management and sales…