Senior Product Manager

Overview

Margin Edge is seeking a Senior Product Manager to own and evolve our Restaurant Inventory Management platform, including the Smart Scale—a precision hardware product tightly integrated with our software. Together, they enable restaurant inventory to be easy, accurate and quick—minutes instead of hours and highly accurate down to the gram. All data is synced in real-time across beer, wine, liquor, and key prep items, capabilities not offered by any other solution in the restaurant industry.

Our inventory platform is part of a broader SaaS solution delivered through web and mobile applications, built specifically for restaurant operators. We help restaurants eliminate manual, error-prone back-office work and replace it with reliable, real-time data they can trust. As the inventory system expands beyond counting and into the prep workflow, the Smart Scale will play a central role in capturing a single source of truth for inventory.

• Own the vision, strategy, and roadmap for Margin Edge's inventory platform. Build consensus on the most important efforts to proceed with from a business and technical perspective.

• Make strategic prioritization decisions while ensuring alignment with leadership and cross-functional teams. Base prioritization decisions on company goals, user problems, user data, and product knowledge.

• Conduct regular user interviews and site visits with users to understand workflow challenges and opportunities.

• Maintain regular external customer interaction (virtual and on-site) with restaurant operators to gather insights on inventory and other back-office needs.

• Analyze usage data to identify potential efficiency gains and workflow bottlenecks.

• Translate customer feedback and data insights into actionable product requirements. Represent the voice-of-customer in conversations when evaluating priority and implementation.

• Work with Design to prototype and iterate on solutions for internal and external user workflows.

• Create detailed product requirements for new features and enhancements.

• Work closely with Engineering to understand technical capabilities and constraints and refine requirements, optimizing customer value with feasibility.

• Collaborate with Product Marketing and Operations teams to launch new features and process improvements, and collect feedback to ensure they drive expected outcomes.

• Maintain relationships and act as the primary point-of-contact with hardware vendors. Source new hardware vendors as needed.

• Work with Data Analytics to build reporting on features launched to measure whether they drive desired outcomes.

• Monitor and assess the performance of the inventory system and Smart Scale to inform future development.

• Serve as the product expert for inventory. Triage new issues, feature requests, and product questions from all sources.

• Be an active participant in the Software Development Lifecycle and contribute to high-quality delivery.

• 5–10 years in product management or a related business or technical role (business analyst, product owner, software engineer).

• Familiarity with the capabilities of modern LLMs and how to integrate them into innovative products.

• Experience establishing prioritization across competing priorities, optimizing for business outcomes.

• Demonstrated ability to have user empathy and focus on problem-solving from their perspectives.

• Experience leading and launching large projects across multiple months/quarters with a high level of autonomy.

• A willingness to spend time with customers in restaurants to gain deep, firsthand understanding of the problem space.

• SQL proficiency.

• Experience with hardware products and mobile applications.

• Restaurant experience.

• Experience building, designing, or working with software for restaurant owners and operators.

We are a team built by former and current restaurant operators. Our mission is to bring operators the same energy, attention to detail, and passion they bring to their guests. Our culture emphasizes service, empathy for the complexity of running a restaurant, and making the back-office tasks easier while providing real-time data.

We serve 10,000+ restaurants…