Sr. Content Strategist, Customer Experience and Adoption

Description

Are you an enterprising and innately curious writer who can cut through the noise, learn new areas quickly, and distill the key points clearly and concisely? Do you possess business acumen and customer obsession? Amazon Web Services (AWS) is seeking a growth-minded Private Pricing Content Producer, Customer Experience and Adoption to join the Private Pricing Programs and Experiences (3PX) team under the Global Deal Strategy and Programs (GDSP) organization.

In this role, you will partner with a team of strategists, subject matter experts, and designers to create content that outlines the AWS Private Pricing Program’s guidelines, processes, and best practices. As a Sr. Content Strategist, you will play a crucial role in executing our content strategy to drive the adoption and growth of our Private Pricing Program. You will leverage your critical thinking, forward‑looking vision, and exceptional writing skills to continuously innovate and enhance our enablement assets.

You will drive the Private Pricing content catalog with clear, concise, and contextual content that addresses the specific needs of our cohort of audiences. Your work will have wide reach, and benefit both internal audiences (e.g., AWS field) as well as external (e.g., AWS partners and customers). Through this work, you will play an instrumental role in building the Private Pricing Program brand, driving awareness and adoption, and increasing deal count and velocity.

The ideal candidate is an exceptional writer and self‑learner who has strong personal momentum and editorial judgment. You are energized by the opportunity learn new topics, and can self‑drive gaining depth to get grounded quickly. You drive a wonderfully high bar through your meticulous, impactful output as well as your efficient operations and project management. You habitually work back from the customers’ needs and pain points in defining, prioritizing, and inspecting work.

You are focused and organized, and can deliver on time and at a high bar in a fast‑paced environment. You communicate concisely and precisely, and can influence others to drive your vision. You measure success by impact (vs. size of effort), and continuously inspect both approach and output to incrementally raise the bar over time.

• Execute the content strategy to support our Private Pricing Program initiatives.
• Identify key audience segments and their specific needs, and conduct thorough analysis to uncover content gaps and opportunities to enhance content effectiveness.
• Deliver strategic content initiatives, coordinating with various stakeholders across the organization.
• Measure the impact of content efforts and continuously optimize for maximum effectiveness.
• Facilitate relationships with AWS‑wide teams, such as Sales, Legal, Billing, Contracting, and Partner organizations, to align content efforts.
• Ensure all deliverables are of the highest quality and effectively address the target audience’s needs.

At AWS, the Global Deal Strategy and Programs (GDSP) team drives cloud adoption and business growth through innovative pricing strategies. The organization comprises two specialized teams:
Strategic Customer Engagements, which guide transformative deals with industry leaders, and Private Pricing Programs & Experiences, which scales and optimizes pricing solutions across our diverse customer base. Within GDSP, you will develop deep expertise in cloud economics, hone your strategic thinking, and directly impact AWS’s market leadership while working with cutting‑edge technologies and global clients.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500…