Assistant Campus Operations Manager

Department:
Facilities & Campus Operations

Classification: GMU Worker

Job Category:
Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule:

25-30 hours/week

Location:

Arlington, VA

Workplace Type:
On-Site Required

Sponsorship Eligibility:
Not eligible for visa sponsorship

Hourly Rate: $24/hour

Criminal Background Check:
Yes

About the Position:

The Assistant Campus Operations Manager supports the daily operational, administrative, and front-facing functions of George Mason University's Mason Square Campus. Reporting to the Campus Operations Manager, this part-time position provides critical continuity of operations by serving as both the primary administrative support for the Mason Square Campus Administration Office and the operational backup to the Campus Operations Manager.

This role blends customer service, facilities coordination, administrative support, and operational oversight. The incumbent ensures the smooth functioning of campus spaces, front-desk services, and internal workflows while exercising sound judgment in responding to issues, coordinating service partners, and escalating concerns appropriately.

The position requires strong organizational skills, professionalism, and the ability to manage multiple priorities in a dynamic campus environment.

Responsibilities:

Campus Operations Support

* Assists the Campus Operations Manager in coordinating daily campus operations across Mason Square facilities, ensuring shared spaces, amenities, and services function effectively;

* Provides operational management, responding to and assisting with issue resolution, coordinating responses as needed, and escalating concerns appropriately;

* Supports oversight and priority setting for campus operations support roles, including coordinating follow-up on issues identified by the Operations Coordinator;

* Serves as the regular liaison between department and campus partners, building management representatives, service providers, and campus partners to ensure effective coordination and ensure service standards are maintained;

* Conducts regular walkthroughs of campus buildings, common areas, and plaza spaces to identify maintenance needs, safety concerns, signage issues, and furniture placement concerns;

* Submits, tracks, and follows up on Facilities' work orders, housekeeping requests, IT tickets, and access-related issues to ensure timely resolution;

* Monitors shared operations email accounts, responding to, delegating, or escalating inquiries appropriately;

* Assists with access coordination processes, including reviewing access requests, supporting audits, and coordinating with appropriate university partners;

* Assists with emergency or disruption response efforts, including fire alarms, service interruptions, space conflicts, and class relocations, ensuring clear communication and continuity of operations; and

* Provides logistical coordination support for campus-sponsored initiatives and engagement activities.

Office Administration

* Serves as the primary front-desk staff member for the Mason Square Administration Office, providing professional and customer-focused service to students, faculty, staff, and visitors;

* Responds to walk-in, phone, and email inquiries; resolves routine questions using established procedures and escalates complex issues appropriately;

* Maintains and monitors generic email accounts and voicemail to ensure timely, consistent communication, and responds to or escalates inquiries appropriately;

* Sorts, distributes, and tracks incoming mail and deliveries;

* Manages office supply inventory, uniforms, , and parking validations; initiates replenishment requests and tracks usage;

* Processes routine departmental purchases and reconciles receipts in accordance with university procedures;

* Maintains directory listings (e.g., People Finder), internal contact lists, and reference materials to ensure accuracy;

* Ensures office signage, service notices, and communications are current and professionally presented;

* Assists with scheduling internal meetings, coordinating calendars, reserving rooms, and managing meeting logistics for leadership;

* Supports campus communication efforts, including…