Resident Services Coordinator II

Overview

Avalon Bay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds Avalon Bay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make Avalon Bay a great place to work.

The Coordinator Resident Services II provides administrative support to the Residential Services team with a wide range of administrative and project support tasks. Maintenance coordinator tasks where applicable.

Minimum Qualifications:

• High School diploma or equivalent (GED) required.
• Bachelor’s degree preferred.

• None required.

• 1 - 2 years of multi‑family or related (retail, commercial, or hospitality) property management experience preferred.
• 2-3 years administrative experience.

• Strong communication, organization skills and the ability to multi‑task.
• Ability to prioritize duties accordingly.
• Listens and quickly develops rapport with residents and associates and successfully solves problems.
• Completes repetitive administrative tasks with high attention to detail and limited mistakes.
• Manages multiple on‑going tasks and schedules and adheres to and enforces required deadlines.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.
• Creates and delivers group presentations on function‑related subject matter and writes reports in a clear, concise form.
• Performs basic arithmetic skills (measurement, addition, subtraction, multiplication and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals.
• Ability to monitor and adhere to applicable AVB policies and procedures and ensures compliance as needed with federal, state, and local laws, specifically Fair Housing regulations.
• Performs basic Microsoft Office applications such as word processing, spreadsheets and presentations.
• Frequently operates general office equipment such as personal computers, telephone, photocopying machine, facsimile machine, and postage machine.
• Frequently transports objects of up to 25 pounds across variable distances and possesses necessary mobility and flexibility to store and retrieve packages from shelving.
• Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl and climb (stairs, ladders, etc.).

• Normal office environment.

• Normal office environment.

• Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
• Any applicable training assigned by the manager.

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits () for information.
• Growth based on achievement and promotion from within.
• Associate recognition (a company‑wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘Avalon Bay’s Very Best’ recognition program and others!).
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Avalon Bay is proud to be an equal…