SkyLink Control Center Operator

Join to apply for the Sky Link Control Center Operator role at Dallas Fort Worth International Airport (DFW)

Are you looking for an exciting opportunity to join the team at DFW Airport as a Sky Link Control Center Operator? This role requires an individual with the technical skills and expertise to analyze overall system performance and service level requirements, as well as the ability to effectively respond to real or potential emergencies. As a Sky Link Control Center Operator, you will be responsible for safely and efficiently transporting airline, TSA, and concessionaire employees as well as the traveling public between terminals.

You will also use your independent judgment to provide customer service support through real‑time APM system operations and crisis management. You will become familiar with the basics of DFW Airport's Environmental Management System & Environmental Policy.

• Analyzes real‑time information and controls overall Sky Link operation by correcting or circumventing problems through computer command keyboard input and/or by directing and dispatching maintenance personnel in response to operational needs.
• Analyzes all available data to determine need and declares state of alert or emergency, closes or restores the Sky Link system and briefs applicable Airport Board, Sky Link maintenance and airline personnel on the status of the system.
• Directs response personnel during abnormal or emergency operations in a life‑safety environment to appropriate locations.
• Analyzes and directs transportation service levels, adjusts Sky Link route loading to meet demand of schedule, airline forecast or real‑time observation; analyzes service impact, then directs and implements alternative service modes.
• Maintains Airport security by implementing Breach of Security violation plan in compliance with Airport Board, TSA and Section Policies and Procedures.
• Directs Department of Public Safety (DPS) personnel to life‑safety emergency locations, or for Skylink security issues.
• Assimilates and disseminates weather information critical to the safety and operation of the Sky Link system and declares Sky Link weather alerts and or emergencies.
• Takes part in training, re‑training, and examinations of themselves and other employees as required by the Control Center qualification program.
• Assists with the investigation of accidents, incidents, events, and passenger inconveniences, and assists to resolve system user complaints of passengers and tenants; assists the traveling public through various customer service functions.

• Completion of high school curriculum or equivalent.
• Three (3) years of experience with console control systems in a real‑time environment. Examples may include (but are not limited to) Airport Operations Centers, Rail, Public Transit or Public Safety dispatch or Government/Military operations facilities.
• Any equivalent combination of education and/or experience may be substituted for the above.
• Possession of a valid Class C driver's license.
• Ability to pass the required training established by the department and maintain proficiency through routinely passing prescribed tests.
• Ability to work shifts, including nights and weekends.

We are Dallas Fort Worth International Airport—one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees. Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connecting our community to the world.

We are looking for the best talent to join us and help reimagine what an airport can be.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industry: Airlines and Aviation

Referrals increase your chances of interviewing at Dallas Fort Worth International Airport (DFW) by 2x.