Deli Manager

Duties and Responsibilities Customer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.
• Assist customers with product suggestions, special orders, and food preparation guidance.
• Answer incoming calls promptly, resolve customer complaints appropriately, and escalate to the Store Director as needed.
• Engage in suggestive selling and other sales techniques through phone interactions, in‑store announcements, and one‑on‑one customer engagement.

• Maintain full knowledge of all department duties, including food preparation, cooking, and serving.
• Implement proper and efficient product preparation and packaging techniques.
• Operate equipment such as kitchen utensils, fryers, ovens (conventional, microwave, pizza), slicers, grills, food processors, wrappers, scales, printers, and pallet jacks.
• Prepare sandwiches, salads, pizzas, hot and cold foods, and party trays according to company standards.
• Maintain deli case cleanliness, visual appeal, and inventory levels.
• Ensure the deli area, work spaces, and equipment remain clean, sanitary, and safe.
• Ensure proper temperature control throughout preparation, display, and storage.
• Maintain and organize coolers; build displays, rotate stock, and discard outdated or spoiled products.

• Schedule, supervise, train, and assign duties to department employees, ensuring adequate coverage and service levels.
• Train employees on store policies, sales techniques, record‑keeping procedures, and department operating standards.
• Identify and develop high‑potential employees for advancement.
• Monitor employee productivity and evaluate overall performance.
• Initiate personnel actions including interviews, transfers, promotions, and disciplinary actions.
• Understand and enforce all department opening and closing procedures.

• Plan daily operations and monitor production processes aligned with company procedures and profitability goals.
• Prepare sales and inventory reports; participate in physical inventory every four weeks.
• Maintain adequate product quantity, quality, and freshness while following division inventory directives.
• Stock and rotate product to maintain freshness and presentation standards.
• Enforce proper code‑date rotation for all products within the department.

• Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting product quality, reporting shortages, stocking, and rotating product.
• Follow all product temperature guidelines, proper packaging techniques, and sanitation protocols.
• Process administrative paperwork and maintain accurate department records.
• Ensure compliance with all company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Support departmental promotional and seasonal display execution; may be responsible for salad bar and wing bar operations.
• Follow and enforce all department standards related to handling quick‑sale items.

• Maintain a safe work environment by enforcing sanitation and safety standards.
• Ensure compliance with safety rules, federal and state regulations, labeling laws, and company policies.
• Implement emergency procedures in the event of equipment or software malfunctions.
• Use equipment such as pallet jacks, hand trucks, knives, and safety cutters safely and correctly.
• Perform all duties safely, accurately, and with honesty and integrity.