Frozen Food Manager

Duties and Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly Customer Service.
• Assists customers by making product suggestions.
• Engages in suggestive selling and other sales techniques via telephone, intercom announcements, and direct customer interaction.
• Answers incoming calls, resolves customer complaints appropriately, and escalates to the Store Director as needed.
• Rotates and discards outdated or spoiled products; maintains cleanliness of the department and work area.
• Implements effective promotional and seasonal displays.
• Ensures merchandise is accurately priced, properly displayed, shelves are clean, and fixtures are well maintained.
• May assist in other areas of the Grocery Department as required.
• Follows and maintains department standards and requirements.
• Maintains working knowledge of company policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook.
• Ensures proper code dating practices are followed for all department products.
• May assist with semi-annual physical inventory.
• Controls inventory to ensure adequate quantity, quality, and freshness; maintains inventory levels according to division directives, stocks and rotates product regularly.
• Supervises reclamation processing; maintains orderly, in-stock backroom and Frozen Food Department conditions.
• Controls shrink and cost.
• Implements correct product preparation techniques and operates related equipment including pallet jacks, hand trucks, safety cutters, knives, scissors, and Sterilox machines.
• Performs receiving duties including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, stocking, and rotating.
• Adheres to product temperature, storage, packaging, and administrative record‑keeping requirements.
• Accurately completes, maintains, and monitors daily log sheets, sales and labor records, and other required paperwork.
• Ensures proper product temperature levels; complies with labeling laws, state/federal regulations, and company coding policies.
• Follows all workplace safety rules and regulations.
• Ensures sanitation, cleanliness, and safety of work areas, coolers, equipment, and displays—including code date compliance.
• Executes emergency procedures when equipment or software malfunctions occur.
• Operates computer software and electronic ordering devices to place product orders.
• Ensures compliance with company grooming standards and dress code.
• Performs all duties safely, accurately, and with honesty and integrity.
• Performs other necessary or assigned duties.

• Strong communication and interpersonal skills with the ability to maintain a professional demeanor with customers and coworkers.
• Ability to frequently reach, lift, and maneuver objects up to approximately 50 lbs; frequent bending, stooping, and reaching.
• Ability to push/pull fully loaded hand trucks and pallet jacks; performs repetitive arm movements for product preparation and display.
• Requires manual dexterity, good eye‑hand coordination, and the ability to stand for extended periods.
• Mental alertness required to ensure safe and accurate work.
• Basic math skills; understanding of weights, measures, product varieties, perishability, sanitation, labeling, and department procedures.
• Operates telephones, pallet jacks, hand trucks, knives, scissors, safety cutters, and Sterilox equipment.
• Uses cleaning supplies and equipment safely.
• Uses computer software and electronic ordering systems.
• May be required to work nights, weekends, and holidays; schedule varies. Reliable attendance required.
• Exposure to potential hazards associated with equipment and tools.

• Primarily works in a temperature‑controlled environment.
• Frequent exposure to refrigerated areas (~35°F).
• Possible exposure to freezer temperatures (-20°F) while handling frozen items.
• Occasional travel—including overnight—may be required.