Customer Service Representative

Now Hiring:
Customer Service Representative (Wholesale)

Arlington, TX (Onsite | M–F 8:00 AM – 5:00 PM)

We are partnering with a well-established wholesale distributor in the seasonal décor industry seeking a detail-oriented Customer Service Representative to support retail and wholesale accounts in a fast-paced, order-driven environment.

This is a direct-hire opportunity with a stable organization experiencing consistent demand cycles tied to national retail distribution.

• Process high-volume customer orders with accuracy and efficiency
• Manage returns, damage claims, and order discrepancies
• Provide B2B account support to retail and wholesale clients
• Support showroom operations and seasonal product launches
• Utilize Excel for tracking, reporting, and order documentation
• Coordinate internally with sales, warehouse, and operations teams

• 2–5 years of CSR experience (wholesale, distribution, or retail support preferred)
• Experience with order entry / ERP systems
• Ability to manage seasonal volume fluctuations
• Professional communication skills in a B2B environment
• Detail-oriented with strong follow-through

• Retail supply chain

This role is ideal for a customer service professional who thrives in structured, process-driven environments and enjoys supporting retail accounts from order through fulfillment.