Assistant Customer Service Manager DLT

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office.

Direct, coordinate, and evaluate the activities of the department in accordance with Harris Teeter's policies and standards.

Carry out supervisory responsibilities, including floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assisting in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Ensure all items listed on the Customer Service Store Visit Audit and the Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations.

Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

• Commitment to unparalleled customer service, excellent communication and interpersonal skills, and willingness to participate in training and orientation.
• High school diploma or GED; or 1‑3 years of related experience and/or training; or equivalent combination of education and experience.
• Physical ability to stand, walk, lift up to 40 pounds, and handle repetitive tasks.
• Basic computer skills: HT Internet software, email, inventory software, spreadsheet software, and word processing.

• Posting Date:
  Jan 13, 2026

• Pay Transparency:
  Harris Teeter reasonably expects to pay between $18.00/hour and $29.75/hour for this role as a newly hired associate. Pay may depend on previous experience and skill sets of the applicant.