Auto Care Center Coach

Position Summary

Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise ensuring effective merchandise presentation, accurate and competitive pricing, proper signing and inventory levels, budgeting and forecasting sales, assessing economic trends and community needs, and ensuring that sales and profit goals are achieved and implementing plans to correct any deficiencies. Provides customer service and assistance by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services while maintaining a safe shopping environment, creating and processing customer requests and service orders in accordance with company policies and procedures.

Explains Auto Care Center and automotive products and services, ensures technicians are trained and certified on service-related procedures, stages customer vehicles, and assists with workflow as necessary. Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up cleaning and organizing product displays, signing and pricing merchandise, securing fragile and high-shrink merchandise, maintaining equipment in accordance with company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise supplies, and monitoring the Auto Care Center and automotive area for environmental disposal (e.g., batteries, tires, oil) and OSHA compliance, ensuring customer safety and satisfaction.

Coordinates completion and oversight of job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability and measuring progress in achieving results, identifying and addressing improvement opportunities, demonstrating adaptability, and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.

Ensures compliance with company policies and procedures, supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Respect the Individual:
Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform. Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, attracts and retains the best talent, empowers and develops talent, and recognizes others’ contributions and accomplishments.
Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us through creating a sense of belonging, eliminating waste, and participating in local giving.

Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serve Our Customers and Members:
Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans. Makes decisions based on data insights and analysis, balances short- and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making…