Quality Lead

Overview

Accenture Federal Services is dedicated to helping the U.S. federal government make the nation stronger, safer, and life better for 13,000 people united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

You Are

As a Quality Lead you will be responsible for overseeing the quality management plan during the transition‑in process for the program. You will develop, maintain, and update the Quality Management Plan (QMP) to meet Task Order performance expectations and will need experience in Quality Assurance Program Development, Compliance Monitoring, and Process Improvement. Your ability to analyze data, identify trends, and implement process improvement initiatives will be crucial in enhancing efficiency and quality outcomes.

You will also have expertise in Risk Management, Corrective and Preventive Action (CAPA), and Documentation and Records Management to ensure that all deliverables meet contractual specifications and government standards. Effective communication skills will be essential as you serve as the primary point of contact for quality‑related matters with the government client program managers and subcontractors.

Responsibilities

• Implement and manage the quality management plan for the program transition‑in process.
• Analyze data to identify trends and areas for improvement.
• Develop and maintain a comprehensive QA program that aligns with contract requirements, government standards, and industry best practices.
• Ensure all deliverables meet contractual specifications, federal regulations, and agency‑specific quality standards.
• Monitor and manage defect identification, documentation, and resolution processes.
• Define and track quality KPIs.
• Prepare for and support government audits, quality reviews, and surveillance activities.
• Identify opportunities for process optimization through data analysis, lessons learned, and industry benchmarking.
• Develop and deliver training programs to ensure team members understand quality standards, procedures, and their role in maintaining contract compliance.
• Lead the CAPA process to address non‑conformances, implement corrective measures, and prevent recurrence of quality issues.
• Maintain comprehensive quality records, inspection reports, and documentation required for contract deliverables and government oversight.

Required Qualifications

• Bachelor’s degree in IT, Computer Science, Data Analytics, Business Administration, or a technical field or 4 years of additional experience.
• 8 years of experience in IT operations management and quality control.
• Proficiency in documentation development, performance metrics, improvement strategies, leadership, and team management.
• Power BI and dashboard creation experience.

Bonus Points

• Certifications:
  
  PMP, ITIL Foundation.
• Certification in quality management (e.g., Six Sigma, Lean, ASQ).
• Experience with CMMI, ISO, or NIST frameworks.
• Knowledge of risk management strategies in quality control.
• Experience in developing and implementing quality control plans.

Security Clearance

Active Secret clearance required.

Compensation

Pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is $126,300 – $243,100 USD.

Equal Employment Opportunity

Accenture Federal Services is an Equal Employment Opportunity employer. Accenture Federal Services is an equal opportunity employer and fully committed to providing Veterans, Individuals with Disabilities, and other protected groups with employment opportunities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

Key Skills
Administrative Skills, Facilities Management, Biotechnology, Creative Production, Design And Estimation, Architecture
Employment Type
:
Full Time
Experience
: years
Vacancy
: 1
Monthly Salary
: 126,300 – 243,100#J-18808-Ljbffr