Branch Manager

Pumps and Controls, 1003 Enterprise Place, Arlington, Texas, United States of America

Posted Thursday, January 22, 2026 at 5:00 AM

Company: Pumps and Controls

About Us

Pumps and Controls, is a wholesale water treatment equipment supplier based in Arlington, Texas. Starting out in June, 1986, today–nearly 30+ years later–our company has over 2 million dollars in inventory, we stock so you don’t have to. Pumps and Controls for Your Water Treatment Needs Our customers appreciate our commitment to customer service. We treat each customer’s order as though it were our own.

You deserve to be treated with respect, and services these days seems to be a dying art. At Pumps and Controls, we offer you the service you would expect from a professional equipment supplier. We have some of the top knowledgeable staff and products in the industry. Expect the Best from Pumps and Controls Fast lead times and 97% same day shipments.

We won’t waste your time. Knowledgeable sales consultants who truly understand your industry and can help with your orders, your questions and your concerns. Our full line of products are available to qualifying distributors at wholesale pricing. We are dedicated to customer service. No matter what, you come first.

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Summary / Objective

The Branch Manager is responsible for the overall leadership, performance, and execution of Company branch operations. This role directs all aspects of branch operations, including Customer Service, Service/Repair, and Warehouse functions.

The Branch Manager will take a hands-on leadership approach, ensuring strong customer satisfaction, operational efficiency, and profitable growth across municipal and industrial markets. This position aligns closely with Outside Sales to support customer solutions through technical expertise in pumps, controls, and water/wastewater applications, without direct supervisory responsibility for sales personnel, and works closely with the Brand Leader to achieve operational and budget goals.

Meet Budget Goals

• Direct and manage all branch operations including customer service, service/repair, inventory, and warehouse activities.
• Own branch operational performance, including gross margin execution, operating expenses, and service efficiency.
• Work closely with the Brand Leader to develop, manage, and execute the operational budget to meet established budget goals.
• Allocate resources to support operational priorities aligned with budget expectations.
• Establish and track KPIs related to service turnaround time, inventory accuracy, margin performance, and customer satisfaction.

Sales Alignment & Technical Enablement

• Align with Outside Sales to ensure operational and technical execution supports customer commitments and growth objectives.
• Serve as a technical and application resource for pumps, controls, and water/wastewater applications.
• Support solution alignment through application review, product selection guidance, and coordination of service and delivery.
• Maintain working knowledge of the Company’s core product lines including pumps, controllers, analyzers, and packaged systems.
• Coordinate with manufacturers and suppliers to support technical issues, product availability, and application requirements.

Service & Customer Experience

• Ensure the service department delivers timely, high-quality repairs, field service, and warranty support.
• Resolve escalated customer issues professionally and promptly, maintaining long-term customer relationships.
• Drive consistent service standards and accountability across customer-facing operations.
• Lead, coach, and develop branch personnel across customer service, service, and warehouse roles.
• Foster a positive, accountable, and performance-driven culture aligned with Company values.
• Conduct performance reviews, provide ongoing feedback, and support training and development initiatives.
• Identify staffing needs and participate in recruiting, onboarding, and retention for operational roles.

Process Improvement & Collaboration

• Identify operational inefficiencies and implement corrective actions to improve productivity, service levels, and profitability.
• Share best…