Director Of Project Management

The Director of Project Management leads all project management activities within a defined geographic region, ensuring consistent, high-quality delivery across all customer segments served from that location. This role is accountable for end-to-end project execution, regional performance, resource optimization, customer satisfaction, and team engagement.

As the senior on-site project management leader, the Director drives operational excellence, supports revenue retention and growth, and ensures Pattison  an exceptional and consistent customer experience across integrated physical and digital branding projects.

• Set and execute project management priorities for the region in alignment with company-wide goals, standards, and strategic initiatives.
• Act as the senior project leadership presence within the regional office(s), driving accountability, collaboration, and engagement.
• Partner with the VP, Project Management to continuously evolve project management strategy, methodologies, and best practices.

• Own end-to-end delivery of all projects executed by the regional office(s), from customer onboarding and intake through installation, closeout, and post-install support.
• Ensure all projects are delivered on time, within budget, and in accordance with quality and SLA commitments.
• Oversee consistent application and continuous improvement of Pattison  management tools, workflows, and methodologies.
• Proactively identify risks, resolve issues, and drive operational improvements across regional delivery
• Forecast demand and proactively plan project management capacity to meet delivery targets and customer SLAs.
• Optimize resource allocation across projects to maximize efficiency, utilization, and profitability.
• Maintain visibility into backlog, forecasting accuracy, and delivery capacity.
• Partner with cross-functional leaders to support margin protection and revenue retention.
• Maintain strong executive-level relationships with key and strategic regional accounts.
• Serve as a senior escalation point for complex, high-risk, or at-risk projects.
• Oversee customer onboarding and ensure a smooth transition into delivery.
• Champion a customer-first mindset across the regional team, ensuring a consistently high-quality experience.

• Own and report on regional performance metrics, including:
• On-time delivery and supporting KPI’s
• Customer satisfaction and supporting KPI’s
• Resource utilization and productivity
• Forecast accuracy and backlog health
• Provide clear, actionable insights to executive and cross-functional stakeholders.
• Use data to drive continuous improvement and proactive decision-making

• Lead, coach, and develop a high-performing team of project managers, team leads, and coordinators.
• Own onboarding, training, mentorship, and performance development for regional PM staff.
• Foster a collaborative, accountable, and positive team culture aligned with Pattison s.
• Ensure compliance with company-wide processes and standard

• 5–7+ years of project management experience in complex, multi-project environments.
• Minimum 2+ years in a people leadership, mentoring, or senior management role.
• Proven success leading geographically based teams and managing competing priorities.
• Strong background in large-scale project delivery, resource planning, and operational management.
• Experience managing senior client relationships and project escalations.
• Solid understanding of project management methodologies and tools across physical and digital branding projects.
• Demonstrated success working in cross-functional environments.

• Highly organized with strong judgment and decision-making skills.
• Collaborative leader who builds trust and alignment across teams.
• Resilient, adaptable, and comfortable operating in a fast-paced environment.
• Positive, solution-oriented leadership style