General Manager of Hospital Operations

Overview

National Veterinary Associates is seeking a General Manager of Hospital Operations for I-20 Animal Medical Center in Arlington, TX. This role provides operational leadership for a large-volume hospital, supports implementation of NVA programs at the site level, and serves as an influencer and resource for other hospitals within the division. Acting as a key liaison between the veterinary practice and the NVA Support Center, the General Manager will drive process improvements and profitability by identifying and executing local growth initiatives supported by meaningful performance metrics.

• Partner with the Managing Veterinarian to provide smooth, profitable operation by driving revenue and managing costs while creating a culture of high-quality patient care and exceptional customer service.
• Manage, plan, and coordinate the hospital's overall operations and cultivate a supportive and collaborative team environment. On‑site attendance is essential.
• Act as collaborative liaison between hospitals, NVA support center, and Divisional Operations.
• Acquire and maintain knowledge of organizational and local practice policies and procedures.
• Effectively leverage practice‑management software and NVA support systems for reporting and training.
• Ensure proper staff scheduling and optimization.
• Analyze operational reports and identify areas for improvement.
• Implement and champion NVA initiatives as a change manager.
• Oversee employee benefits program and hospital insurance plans.
• Develop and implement hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Perform quality checks and reviews of client files.
• Monitor computer systems and work with Help Desk to resolve technical issues.
• Strategize with the Managing Veterinarian to implement best veterinary practices.
• Collaborate with the Managing Veterinarian and Division Leader to create overall strategy, positioning in local market, and obtain staff buy‑in.
• Create action plans, set and manage goals, delegate tasks, and track performance.
• Set productivity and financial targets for manager and lead staff, holding them accountable and structuring compensation.
• Analyze and improve systems, policies, and processes.
• Plan, organize, and participate in regional meetings as needed.
• Act as champion for change, identifying, documenting, sharing, and promoting best practices.
• Effectively train new managers and department leads; provide ongoing development.
• Collaborate with support‑center staff to position new hospital staff in their roles.
• Mentor, coach, and set expectations with hospital leadership and staff.
• Ensure managers and leads are trained in financial and operational systems.
• Analyze financial health; diagnose issues using reports.
• Lead preparation and communication of annual budget for the site.
• Oversee management of costs, particularly labor; drive revenue growth.
• Ensure accurate payroll and manage accounts receivable and cash on hand.
• Manage inventory and control facility and administrative costs.
• Perform other duties essential to hospital performance.
• Partner with the Managing Veterinarian to address staffing needs: hiring, training, reviewing, disciplining of staff.
• Manage performance cycle: interviewing, hiring, counseling, terminating staff.
• Ensure compliance with federal and state HR policies (I‑9, DEA, OSHA).
• Conduct staff performance reviews and guide career development.
• Recommend staff training and development; negotiate and mediate conflicts.
• Implement performance‑based incentive and rewards programs.
• Manage staff operations including grooming and boarding, People Operations, DVM operations, Outreach, departmental leads.
• Track and maintain current licensures for all DVMs.
• Demonstrate and reinforce highest level of client service; resolve client issues and escalations.
• Drive client visits through tactics, strategic communication, and local marketing; oversee client acquisition and retention initiatives.

• Minimum 5 years of experience in operations management.
• Bachelor's degree in business administration, operations management or related field; MBA or master’s level is a plus.
• Experience developing and leading teams with multiple layers…