Chief Administrative Officer

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it.

Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

is a key member of the USO Senior Leadership Team and serves as an enterprise integrator across critical enabling functions that support mission delivery worldwide. The CAO provides strategic leadership and operational oversight of organization-wide Human Resources, Information Technology, Strategic Planning and Government Relations, ensuring these functions are aligned, coordinated, and executed in support of the USO’s mission, values, and long-term vision.

This is an in-person executive leadership role based in Arlington, VA, requiring regular on-site presence to foster collaboration, mentor senior leaders, and support effective enterprise integration. The CAO partners closely with the CEO, fellow SLT members, the Board of Governors, and external stakeholders to strengthen organizational effectiveness, governance, and accountability across a global footprint.

• Serve as a senior enterprise integrator, aligning administrative and enabling functions to support USO’s mission, strategy, and global operations.
• Drive cross-functional collaboration and consistency across HR, IT, Strategic Planning, and Government Relations.
• Partner with the CEO and SLT to translate organizational priorities into actionable plans, performance metrics, and operational rhythms.
• Foster a culture of collaboration, transparency, continuous improvement, and service to the mission through visible, engaged, in-person leadership.

• Partner with HR leadership to ensure systems align with organizational values, equity, accountability, and employee experience.
• Oversee HR strategy and execution, ensuring systems support workforce planning, talent management, compliance, and data-driven decision-making.
• Supervise and support the Vice President of Human Resources (or equivalent) with respect to HR strategy.
• Provide executive oversight of organization-wide IT strategy, infrastructure, cybersecurity, data governance, and digital enablement.
• Supervise and support the Vice President of Information Technology in delivering secure, scalable, and mission-aligned technology solutions.
• Ensure technology investments enhance operational effectiveness, staff productivity, and service delivery to service members and families.

• Lead and coordinate organization-wide strategic planning efforts, including annual planning, multi-year strategic initiatives, and enterprise performance tracking.
• Ensure alignment between strategy, organizational design, resource allocation, and execution.
• Support the CEO and Board with analysis, reporting, and insights related to enterprise performance and strategic priorities.

• Provide executive oversight of USO’s Government Relations…