General Manager of Hospital Operations

Overview

National Veterinary Associates is seeking a General Manager of Hospital Operations for I-20 Animal Medical Center in Arlington, TX. This role provides operational leadership for a large-volume hospital, supports the implementation of NVA programs at the site level, and serves as an influencer and resource for other hospitals within the division. Acting as a key liaison between the veterinary practice and the NVA Support Center, this individual will also perform duties as directed by Field Leadership (FLT – DDO/MRO).

In close partnership with FLT, the General Manager will drive process improvements and profitability by identifying and executing local growth initiatives supported by meaningful performance metrics.

The General Manager of Hospital Operations partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the hospital s overall operations and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Ideal candidates are analytical thinkers, experienced problem-solvers, and effective communicators with a proven record of success in operations management and people leadership.

• Hospital Operations – Acts as a collaborative liaison between hospitals, NVA support center, and the Director of Divisional Operations and Manager of Regional Operations (DDO, MRO). Acquires and maintains knowledge of organizational and local practice policies and procedures. Effectively leverages our practice management software and NVA support systems for reporting and training. Ensures proper staff scheduling/optimization. Analyzes and interprets operational reports and identifies areas for improvement.
  
  Implements and champions NVA initiatives as a change manager. Oversees employee benefits program and hospital insurance plans. Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance. Performs quality checks and reviews of client files. Monitors computer systems and works with Help Desk to resolve technical systems/equipment issues. Strategizes and works with Managing Veterinarian to implement and ensure the best veterinary practices in medicine and business structure.
• Strategic Planning and Leadership – Collaborates with the Managing Veterinarian and Division Leader (DDO, DL) to create an overall strategy (e.g., positioning in local market) and obtains buy-in and alignment with staff. Creates action plans, sets and manages goals, delegates tasks, and tracks performance. Sets productivity and financial targets for manager and lead staff, holding them accountable to achieving goals and structuring compensation to reflect achievement.
  
  Analyzes and improves systems, policies, and processes. Plans, organizes, and participates in regional meetings as needed. Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Hospital Leader Development – Effectively trains new managers and department leads and provides ongoing development via check-ins. Collaborates with support center staff in getting new hospital staff positioned in their role. Mentors, coaches, and sets expectations with hospital leadership and staff. Ensures managers and leads are trained in financial and operational systems and methods.
• Financial Management – Analyzes the financial health of hospitals and diagnoses financial issues using appropriate reports. Leads the preparation and communication of the annual budget for the site, including both Revenue & Costs and Capital Expenditures. Oversees the management of costs, particularly labor. Drives revenue growth. Ensures payroll is accurately completed and submitted for all hospital staff. Manages accounts receivable and cash on hand, including performing invoice audit reviews.
  
  Manages hospital inventory and…