Service Manager

Service Manager

Fort Worth, Texas – Full-time

Salary: $50,000 - $60,000+ annually based on experience.

Basic IDIQ, Inc. is seeking a dedicated and detail-oriented Service Manager to join our team at our Fort Worth office. While this role is titled Service Manager, someone with a background in project management would be an ideal fit. The Service Manager will oversee short‑term repair projects from start to finish, ensuring tasks are completed efficiently, to a high‑quality standard, and on schedule.

This position requires strong organizational skills, clear communication, and collaboration with both customers and subcontractors. If you are a self‑motivated, customer‑focused team player with a keen eye for detail, we'd love to hear from you!

• Effectively communicate with clients, subcontractors, and other stakeholders via phone, email, and in person.
• Prioritize and manage multiple tasks, ensuring timely completion of all assigned projects.
• Address customer inquiries and resolve issues promptly, delivering excellent customer service.
• Assess project scope, create schedules, and manage subcontractor coordination.
• Maintain regular communication with clients and subcontractors to ensure timely updates on job progress.
• Oversee short‑term repair requests from initiation to completion, ensuring adherence to quality standards.
• Track job status and ensure required documentation is completed and submitted on time.
• Manage invoicing and ensure timely verification and acquisition of necessary project documentation.

• Strong communication skills, both verbal and written, with excellent phone etiquette.
• Proficiency in project management software, construction tools, and Microsoft Office Suite (Excel, Word, Outlook, etc.).
• Proven ability to understand scope of work, manage scheduling, and oversee subcontractors.
• Self‑motivated, organized, and detail‑oriented with excellent problem‑solving skills.
• Positive attitude and customer‑focused approach to all tasks.
• Ability to determine project scope from remote settings through photos, videos, and written descriptions.
• Basic understanding of commercial construction, including MEP systems.
• 2–5 years of experience in commercial construction, preferably in a project management or service‑related role.
• Ability to multitask and prioritize work in a fast‑paced environment.
• Flexibility to adapt to changing priorities based on client needs.
• A willingness to receive feedback and continuously improve performance.
• Ability to collaborate effectively with team members to achieve shared goals.
• Basic understanding of accounting principles, including invoicing and budgeting.
• Willingness to be available for after‑hours emergencies as needed.
• Ability to pass a background check and drug test.

• High school diploma is required; additional college coursework is a plus.
• Insurance – Company Paid Life Insurance, Company Paid Long Term Disability.
• Simple IRA with Company Match up to 3%.
• Paid Time Off.
• Company and Team Events.

• Full Time
• Monday to Friday; 8 to 5

• In Person, Fort Worth, Texas

We foster an environment where every employee is valued, and as an equal opportunity employer, we prioritize diversity in our workforce, recognizing that innovation thrives on varied perspectives. We embrace individuals from diverse backgrounds, including ethnicity, religion, and education, without regard to race, age, gender, or sexual orientation.