Operations Manager Guest Services Team- Events

Job Description

Join us as an Operations Manager – Event Staffing! Previous event and staffing experience!

Since 2009, BEST Crowd Management has been bringing venues to life, managing everything from front‑of‑house staff to comprehensive security operations. Our mission is to create unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation.

Dynamic Environment:
Work with top‑tier clients in professional sports and entertainment.
Growth Opportunities:
Be part of a team that values professionalism, responsiveness, and the ability to tackle unique event challenges.
Supportive Culture:
Thrive in a supportive environment that maintains a boutique business philosophy.

Under the direction of the General Manager / Regional Director, the Operations Manager directs and coordinates activities to obtain optimum efficiency and economy of operations and maximize profits by performing the duties personally or through subordinate staff; coach, train the operations workforce to improve individual skills.

• Compensation: $57,500 – 65,000 / year
• Work Location:
  
  Arlington, TX
• Benefits:
  Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off

• Ensure all day‑to‑day operations are operating within the procedures set forth by the company. These operational categories include recruiting, hiring, security licensing, training, scheduling, event day operations and administrative responsibilities.
• Under the direction of General Manager / Regional Director, responsible for creation of staffing estimates – tracking estimated cost vs. actual cost; review of contracts for compliance; supervision of company labor and subcontractors; ensuring accurate payroll, invoices and timely collections.
• Suggest operation strategies to General Manager / Regional Director that improve execution and provide additional value in a cost‑effective manner; seeks to continuously improve the state of account(s) while safeguarding the company.
• Effectively communicate goals to the game‑day operations team and communicate with the wider organization, where applicable, and maintain accurate and up‑to‑date records necessary for processing of internal and external reports.
• Proactively communicate with and seek feedback from all customers. Seek to continuously improve customer satisfaction; meet with customers on a regular basis to ensure we are meeting their needs; share updates with leadership.
• Supervise and coach subordinates in a manner that maintains morale, skills proficiency and productivity. Managerial responsibilities include but are not limited to mentoring, coaching and developing subordinates; planning, assigning and directing work. Recruit and train team members as required by business needs.
• Responsible for the accurate (within 98%) and timely completion of all payroll records at designated account(s).
• Responsible for accurate and timely scheduling of staff, ensure all open position(s) are filled within 96 hours of shift start time at designated account(s).
• Adhere to budget(s) set forth including, but not limited to; overtime percentages (below 2%), labor percentages, profit rate, open post rate, revenue within account(s).
• On‑call weekends/evenings, outside of core business hours as needed.
• Up to 25% travel may be required.
• Perform other duties and responsibilities as requested or required.

• Valid Driver’s License
• Excellent management skills
• Strong staff management, scheduling, coaching, training
• Customer Focus – Maintaining awareness and seeking to meet the needs and wants of the internal and external customers
• Excellent communication skills both oral and written
• Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department;
  Strong team leadership, team building and facilitation skills
• Initiative – Engages in proactive behavior and looks for new project opportunities
• Adaptability – Responds effectively to changes in situation or information
• Bachelor’s degree in related field or equivalent experience
• Minimum of three…