Field Operations Regional Manager - South Territory

Field Operations Regional Manager - South Central Territory

This range is provided by Adaptec Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Direct message the job poster from Adaptec Solutions

Position: Field Operations Regional Manager - South Central Territory

Location: Candidates should be located in or near:
Dallas/Fort Worth, Austin TX or Houston TX

Territory: TX, AR, LA

Employment Type: Full time

Travel: Up to 75% travel, most travel is within home territory, however occasional travel is required outside of home territory including to company HQ.

Manages Others: Yes position includes 8-10 reports based on territory

Education: Two-year technical degree in Automation Maintenance, Electrical Technology, Mechanical Technology, is preferred, HSD/GED is required.

Experience: Minimum five years working with material handling systems such as conveyors, hoists, cranes, palletizers, robotics, or related automated equipment. At least 2 years leading related technical teams.

About This Opportunity:

Reporting to the Director of Field Operations, this role is the operational backbone of your assigned territory. As a Regional Field Service Manager, you’re not just running a team - you’re shaping the customer experience, developing our technicians, and stepping in hands‑on when the job demands it. Think 70 percent leadership, 30 percent boots‑on‑the‑ground technical support.

This role must be based within the region you lead. You’ll serve as the primary point of accountability for service execution, technician performance, safety culture, and customer satisfaction across your territory.

You’ll directly manage the Field Operations Technicians assigned to your region, working cross‑functionally with Field Operations leadership, Strategic Accounts, and National Accounts to keep a pulse on upcoming work, in‑progress projects, customer escalations, and new service opportunities. You’ll also collaborate closely with other Regional Managers to share resources and ensure optimal utilization across the network.

• Leading the operational execution of field service within your region
• Building and sustaining a world‑class customer experience
• Coaching and developing technicians, including identifying training needs
• Providing hands‑on technical leadership at key customer sites
• Driving a culture of safety and accountability across your team

• Lead day‑to‑day field operations within your assigned territory, ensuring high‑quality and timely service execution.
• Coach, mentor, and support the development of Field Operations Technicians, including performance management, skills development, and readiness for complex customer work.
• Partner with HR and the Training team to continuously strengthen technician onboarding, upskilling, and curriculum effectiveness.
• Participate in interviewing and selecting candidates for open technician roles to ensure high‑quality hiring decisions.
• Manage timecards, PTO approvals, and scheduling to maintain continuous customer coverage and team utilization goals.

• Serve as the technical escalation point for your region, providing hands‑on troubleshooting, diagnostics, and support when needed.
• Assist new or developing technicians at customer sites to build confidence, accelerate readiness, and reinforce best practices.
• Ensure technicians have the tools, resources, and training needed to execute work safely and effectively.

• Maintain visibility into all active service activities within your territory, especially down‑equipment situations, ensuring rapid response and proactive communication.
• Act as a primary liaison for customer meetings, escalations, site visits, inspections, and service reviews.
• Support administrative staff by providing accurate details needed for quotes related to training, repairs, inspections, and PM services.
• Collaborate with other Regional Field…