Field Service Specialist II

Field Service Specialist II – IT Entity JVs

Work location: THCDS Plano 6020 West Parker Road Plano TX 75093

Work hours: Full Time Days Monday - Friday 8:30am-5:00pm for 40 hrs/week.

Bring your passion to Texas Health so we are Better + Together

• Opportunities to learn and grow career
• Work from home life balance
• Innovative, collaborative and fast-paced environment
• Join an inclusive and supportive team

• H.S. Diploma or Equivalent Required
• Associate degree Computer Science, Information Systems, Business, or related field. (Preferred)
• 3 years experience in a computer related technical support or technical customer service role with various outsourcing and services offerings, pricing and delivery structures. Advanced troubleshooting skills and advanced technology expertise. Must have exceptional customer service skills. (Required)
• Application certification or proficiency when applicable (Required)
• Customer service management, project management, understanding of Microsoft networking computing environment, strong written and verbal communications, ability to liaise with entity with end users, IS staff and managers as well as vendor personnel and management. Experience managing vendor performance to contracted Service Level Agreements (SLAs).

• Provide timely in-person and virtual customer assistance for Field Service requests and incidents
• Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites
• Accurately log all customer interactions in the ITS ticketing system.
• Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers.
• Build and maintain key customer relationships with customers through timely and effective resolution
• Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.
• Learn more about our culture, benefits, and recent awards.

Feel free to email your questions to recruitment.