Solutions Analyst II

Information & Innovation Services (IIS):
The mission of IIS is two-fold: (1) to provide objective information and analysis on the development of the region for use in the area planning and economic development activities, and (2) to support the information service needs of NCTCOG.

Join our team! The IIS team believes in always doing the right thing and treating people with respect. Work in a place where your team values you.

The North Central Texas Council of Governments (NCTCOG) Information & Innovation Services (IIS) department is seeking an experienced Business Analyst for our Projects & Applications team. In this role, you will analyze, develop, and maintain solutions delivered to the NCTCOG Agency using our foundational technologies (M365 / O365;
Dynamics 365, Laserfiche, Smartsheet, and any additional applications that are added to meet an identified business need). The ideal candidate will have excellent business analysis and solution development skills using multiple technology products. The ideal candidate will also demonstrate experience in project management, including coordinating tasks, managing timelines, and ensuring successful delivery of technology solutions. Success in this role requires taking initiative to identify improvements and drive solutions forward proactively.

• Act as a consultant and business analyst to help customers find solutions for their business needs. Work with customers to identify their business needs, document functional requirements, and implement solutions using applicable system(s).
• Perform basic system administration tasks such as performing application configuration, user management, and changes which may require coordinating with 3rd party vendor(s) to perform necessary work and incident resolution as part of technical support role.
• Serve as a primary or secondary support contact to respond to help desk tickets for assigned systems; troubleshoot incidents and coordinate with vendors for resolution.
• Assist with the design, development, documentation, testing, and support customized business solutions for the Agency.
• Provide technical, analytical support, and expertise to continue the use and enhancement of fully operational SharePoint sites.
• Provide support and training to end-users in the use and maintenance of their business solutions. This can include creating training materials and documentation that explains the functionality of the system and how to use it.
• Facilitate meetings with customer stakeholders and business partners.
• Perform basic project management activities (define scope, requirements, project plan…) related to the delivery of solutions.
• Works closely with team members to ensure knowledge sharing and effective solution development.
• Experience analyzing business processes and developing solutions using SharePoint Online, Dynamics 365, Laserfiche, or Smartsheet.
• Working knowledge of developing automated workflows (using Power Automate or Smartsheet).
• Experience working with end-users in developing, maintaining, and updating the content of SharePoint sites.
• Working knowledge of the Microsoft Power Platform / Dynamics 365 with a strong interest in learning more.
• Technical knowledge of Power Shell, JavaScript, and/or other scripting languages.
• Experience in the analysis of IT and business issues.
• Excellent problem-solving skills.
• Excellent interpersonal and customer focus skills.
• Strong written and verbal communication skills.
• Ability to work independently or in a team environment.

• Bachelor’s degree in a technology-related field. Candidates who do not meet the education requirement may be considered if they have 9 total years of relevant work experience.
• 3
  -5 years of related work experience.

• Functional knowledge of or experience using SharePoint Online or Dynamics 365.
• Functional knowledge of or experience using Laserfiche.
• Functional knowledge of or experience using Smartsheet.
• Functional knowledge of and experience using Office 365 components.
• Functional knowledge of or experience with database management systems.
• Ability to train end-users on how to use Office 365, Dynamics 365,…