Level 2 Desktop Support Technician
Job in
Arlington, Tarrant County, Texas, 76000, USA
Listed on 2026-03-05
Listing for:
PeopleSharp
Full Time
position Listed on 2026-03-05
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Are you looking for a tight-knit company that provides best-in‑class technology services? Connected Right, LLC is seeking a passionate and detail‑oriented Level 2 Desktop Support Technician to join our dynamic in‑office team. This is a fantastic opportunity to build your IT career in a fast‑paced, client‑focused MSP where your contributions truly matter. This is an on‑site opportunity located in Arlington, TX.
We’llProvide:
- Collaborative Culture:
Work with experienced professionals who value mentorship and teamwork - Career Growth:
Opportunities to advance within a company that invests in your development - Meaningful Work:
Help businesses stay secure, productive, and connected - Modern Tools:
Use industry‑standard platforms to deliver top‑tier service - Competitive Salary: $65,000 - $70,000 depending on experience
- Handle escalated service tickets from Level 1, ensuring thorough troubleshooting before escalation to higher tiers
- Resolve intermediate‑level technical issues including software installation, workstation configuration, peripheral troubleshooting, network connectivity, and Microsoft 365 issues
- Provide remote and onsite support as needed, maintaining a professional presence at client sites
- Document all work thoroughly in the ticketing system, including steps taken, escalation notes, and resolution details
- Assist with workstation deployments, system maintenance routines, updates, and peripheral setup
- Follow MSP best practices around documentation, user communication, and troubleshooting methodology
- 2–4 years of experience in help desk or desktop support roles.
- Strong understanding of Windows OS, Active Directory/Entra , Microsoft 365 applications, and common productivity suites.
- Ability to systematically troubleshoot and resolve technical issues across hardware, software, and basic networking.
- MSP or multi‑client environment experience strongly preferred.
- Excellent customer service and communication skills.
- Ability to handle challenging situations calmly and confidently.
- Valid driver’s license and ability to travel to client sites.
- CompTIA A+, Network+, and/or Microsoft 365 Fundamentals certifications preferred but not required
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