Service Developer​/Dashboard Lead

DHS Suitability Required About ARETUM

Aretum is a mission‑driven organization committed to delivering innovative, technology‑enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.

Aretum is seeking a skilled Service Now Developer to support stakeholders by leading Service Now development, dashboard creation, portfolio governance reporting, and migration efforts (including Jira to Service Now). The role involves integrating data across tools and managing IT service workflows. Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

• Provide development capabilities to support Service Now organizational milestones, dashboards, and processes
• Migrate project instance from Jira to Service Now
• Creates and maintains Executive, Annual Operating Plan (AOP), and Internal Milestone dashboards
• Creates/maintains portfolio governance reporting and processes
• Generate reports for review and planning events
• Manages the upload and updates process of activities and milestones in Service Now
• Integrate reporting data with other tools/system
• Develops and maintains backlog of solutions prioritized by the client and Develops workflows within Service Now
• Oversee business management planning, integration, and execution of service IT and customer workflows for all customer segments from as identified through governance materials and frameworks into the Service Now application.
• Develop, review, and align Service Now documentation (playbooks, internal and external user guides, testing materials, etc.) with Service Now processes to ensure usability and understanding for all customer segments.
• Manage continuous improvement (testing) of service processes within the Service Now application regularly

• Strong coordination skills – able to recognize or establish appropriate protocols between high level government managers and build consensus among teams
• Strong communication skills through both writing, building out documents and briefings, and acting as a facilitator
• Strong comfort level with MS tools such as Word, Excel, PowerPoint, SharePoint, and Teams – especially with tools like SharePoint and Teams has the ability to utilize these tools in a manner that benefits process development and recognition
• Comfort level in developing dashboards – background in Power BI
• Strong process development skills with the ability to understand how multiple stakeholders impact the process and communicate this process verbally and visually
• 7‑10 years experience, BA or BS in relevant field such as Business Management, Communications, Organizational Management, Computer Science, Engineering
• DHS Suitability/preferably with CISA

• Ideally experienced in customer service, especially using Service Now or similar customer service management platforms such as Zen Desk, Salesforce Service Cloud, Help Scout, etc.

Travel to client locations is required for this position and may vary based on project needs.

Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit‑based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.

As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.

We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience.

If you require reasonable accommodation during the hiring process due to a disability, please contact  for assistance.

Equal Opportunity Employer/Veterans/Disabled

Applicants must be currently authorized to work in the United States on a full‑time basis. This position does not offer sponsorship.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Family Leave (Maternity, Paternity)
• Short Term & Long‑Term Disability
• Training & Development