Hardware Engineer

Job Title:

Hardware Engineer

Location:

Arlington, TX (onsite)

Type:
Contract

Compensation: $34.00 hourly

Security Clearance:
Active Secret clearance required. Must obtain an NRC Public Trust Security Clearance before starting (1-4 months to obtain).

Travel:
As needed to Rockville, MD and Bluemont, VA

System One is seeking a qualified, creative, and customer-focused technical representative to provide 7/24/365 systems administrator and deskside technical support at our customer sites with HQ located in Rockville, MD and Mount Weather located in Arlington, TX as a Tier 2 Deskside/System Technician. You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth.

In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools. This job is for you, if you have an interest in joining a dynamic and respected team of individuals who provide unmatched support to our clients.

• Primary point of contact providing on‑site 7x24 customer operational desk‑side engineering and break fix support for desktop and laptop devices in the NRC IT environment for NSIR end users.
• Conduct non‑disruptive desk‑side support to deploy Windows 10 and 11 configured hardware devices.
• Use knowledge of MS Office Suite, Service Now, and related tools; familiarity with Service Now aids in deploying hardware devices, ticket processing, and updating the CMDB.
• Coordinate with Tier 3 teams for any changes and upgrades.
• Provide on‑site IT support for practice, mock, and real customer DR/COOP exercises.
• Excellent analytical and organizational skills; communicate with end users and provide status to Leidos and customer representatives; execute direction on a tight schedule.
• Travel may be required.
• Maintain and support a High Availability environment through virtualization and redundancy (best practices).
• Provide technical guidance to Tier 2 and Tier 3 support teams.
• Perform systems maintenance tasks such as software upgrades, backups, and recovery including file maintenance.
• Review systems for critical updates weekly or when a major threat is announced.
• Provide remote/on‑site on‑call support during after‑hours for POE client and system issues.
• Respond to and remedy moderately complex customer inquiries dispatched by the Customer Support Center concerning hardware and software issues.
• Document all resolutions in Service Now; meet time‑to‑resolve standards.
• Escalate when solution is unclear.
• Perform configuration and deployment of mobile devices, laptops, thin clients, and desktops; heavy lifting may be required.
• Manage procurement, deployment, support, and disposal of software and hardware.
• Execute various asset‑control tasks on and off site.
• Provide guided network or systems support for customer HQ site specific needs.

• Bachelor’s degree with 3+ years of relevant prior experience or equivalent experience in lieu of degree.
• Experience preparing and deploying Dell laptops and desktop devices with Windows 10/11 images for end users in the NSIR IT operating environment; include brief tutorials.
• Support experience in software testing, system administration, IT operations, enterprise IT environments, patch deployment and validation, test automation frameworks is beneficial.
• Certifications:
  
  CompTIA A+, Security+, Network;
  Microsoft certifications; able to become ITIL 4 Foundation certified.
• Strong analytical and troubleshooting skills; diagnose patch‑related issues; attention to detail for bugs, security vulnerabilities, system inconsistencies.
• Excellent documentation skills to record trouble tickets and failed patch deployments; provide remediation results to leadership.
• Excellent customer communication skills.
• Ensure workstations are compliant with all security patches and requirements.
• Experience using Service Now ITSM and deskside support for any user where a ticket has been dispatched.
• Break/fix support for end‑user computer devices.
• U.S. Citizenship or U.S. Permanent Residence required due to contract requirements.

System One offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status or any other characteristic protected by applicable law.

: #851-Rockville-S1