Support Engineer

Job Overview

We are looking for a high-energy, driven SaaS Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 and Fortune 1000 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

As a Support Engineer, you will be a primary technical team player in providing support for our major clients across the US. Multiple shifts available: 8‑4 PM CST or 1‑9 PM CST. Flexible timing.

• Responding to customer requests and escalations.
• Troubleshooting incidents and system events, and escalating to specialized teams.
• Taking an active role in the customer lifecycle and business continuity events.

• At least 2 years of experience in enterprise-level Customer Care/Technical Support or equivalent.
• Hands‑on experience supporting Linux systems in commercial space, including troubleshooting and scripting.
• Working knowledge of at least one cloud service provider, preferably Azure.
• Love technology, curiosity about new products and approaches, a get‑to‑know‑how‑it‑works attitude.
• Excellent communication skills and ability to interact effectively with technical personnel.
• Self‑motivated, proactive approach, and ability to work well with little direct supervision.
• Strong problem‑solving skills and a knack for troubleshooting.
• Attention to detail, highly organized, with an absolute focus on quality of result.
• Experience working with Jira – a plus.
• Good working knowledge of ITSM processes and tools, including service desk, logging and monitoring.

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Job function:
  Customer Service, Other, Engineering
• Industries:
  Information Services, Software Development, IT System Custom Software Development

• Medical insurance
• Vision insurance
• 401(k)
• Pension plan
• Disability insurance

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