Service Delivery Line of Business; LOB Manager

At Leidos we deliver innovative solutions that transform and strengthen the nations most critical missions. Our teams support customers across defense intelligence civil and health markets solving complex challenges through advanced technology exceptional talent and an unwavering commitment to excellence. We are seeking a Service Delivery Line of Business (LOB) Manager to join our mission-focused team and lead IT service delivery for a high-visibility government program.

The Service Delivery LOB Manager provides leadership for ITIL-based Tier 04 lifecycle support services within a 24/7 high-performance service desk environment. This role is responsible for driving measurable service improvements ensuring contractual KPIs are consistently met or exceeded and maintaining the highest standards of operational excellence.

The ideal candidate excels in customer engagement service management and continuous improvement while effectively coordinating Mission and Site Support Services to support program objectives.

• Lead the delivery of ITIL-aligned Tier 04 service desk operations in a 24/7 environment
• Ensure compliance with contractual performance metrics service level agreements (SLAs) and KPIs
• Drive continuous service improvement initiatives to enhance service quality and customer satisfaction
• Serve as a primary point of contact for Government leadership providing regular reporting on service performance risks issues and improvement recommendations
• Perform Business Relationship Management to address customer concerns and strengthen stakeholder partnerships
• Oversee mission and site support coordination ensuring effective change control service management and operational performance
• Manage project planning and execution activities including task management scheduling cost control change management and use of project tracking tools
• Provide hands‑on leadership to ensure quality deliverables while managing scope schedule resources and budget
• Collaborate closely with senior Government stakeholders while independently driving program objectives and mission outcomes

• Must be eligible to obtain a public trust security clearance.
• Five (5) years or more of experience and a Bachelors degree in Information Technology Computer Science Information Systems Management or a related discipline at the time of proposal lieu of a degree a minimum of nine (9) years of recent experience delivering service management support aligned with PWS requirements and industry best practices.
• Demonstrated experience in IT Enterprise Service Delivery IT Service Management (ITSM) and ITIL frameworks within the past two (2) years.
• Strong interpersonal leadership and professional communication skills.

• Current ITIL certification

Come break things (in a good way). Then build them smarter.

Were the tech company everyone calls when things get weird. We dont wear capes (theyre a safety hazard) but we do solve high-stakes problems with code caffeine and a healthy disregard for how its always been done.

For U.S. Positions:
While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range $107900.00 - $195050.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.

Manager

IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,Service Now,IT Service Management,ITIL,Project Management,Operating Systems

Employment Type

:
Full-Time

Experience:

years

Vacancy: 1

Monthly Salary Salary: 107900 - 195050