AV Support Technician

AV Support Technician – The University of Texas at Arlington.

Job Summary: The AV Support Technician is primarily responsible for providing support for educational and administrative audio‑visual equipment for events in learning spaces, including podium computers, control panels, and audio equipment. The role supports faculty, staff, and students in delivering educational or other administrative content in learning and conference room spaces and assists with configuration, installation, preventative maintenance, operation, and support of audio/video equipment in learning spaces and conference rooms.

Minimum Qualifications:

• Enrolled in formal instruction in subjects related to information technology or have completed related training courses/certifications.
• Demonstrated technical familiarity working with networked endpoint devices such as laptops, desktops, digital signs, and audio‑visual equipment.
• Experience with customer‑focused technology support.
• Relevant combination of IT certifications (e.g., Microsoft, CompTIA A+, AWS, etc.).

Preferred Qualifications:

• Associate’s degree with coursework related to technology such as Information Systems, Computer Science, or Business Administration.
• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician, or AVIXA certifications.
• Experience with IT project management and product management training/experience.
• Experience supporting instructional technology in a classroom and/or lab environment.

Essential Duties and Responsibilities

• Provides audio‑visual support for all university core teaching spaces.
• Troubleshoots and resolves instructional equipment issues in classrooms and labs, providing alternatives so classes can continue.
• Tests and troubleshoots system components, verifies connections, labels, installation, and work quality.
• Performs room tours to ensure AV equipment/software works properly, repairing or adjusting as necessary.
• Responds to help requests, meets with clients, identifies issues, and provides solutions.
• Troubleshoots as needed to satisfy end‑user needs and escalates when necessary.
• Proactively identifies issues and notifies the appropriate team.
• Pre‑ventative maintenance of audio/visual equipment, including:
  • Software/firmware updates to videoconferencing units.
  • Dusting equipment vents and cleaning filters.
  • Consulting with third‑party support on hardware upgrades.
  • Integrating new equipment into existing conference rooms.
• Installs application software based on university standards and end‑user requirements.
• Assists with installations as needed or required.

• Provides technical instructions to a non‑technical audience.
• Collaborates with IT team members, especially Service Desk staff, to resolve tickets/issues.
• Escalates calls internally as needed and monitors progress through resolution.
• Works independently with minimal or specific direction and as part of a team when appropriate.
• Records client requests and incidents in the ticketing system following documentation requirements.

• Supports larger events as needed with set‑up/tear‑down of audio‑visual equipment.
• Tests and troubleshoots audio and video conference equipment to ensure stability.
• Conducts software/firmware updates for all equipment in designated spaces.
• Assists with integrating new equipment into existing conference rooms.
• Assists with troubleshooting digital displays in conference rooms and public areas across campus.

• Assist in daily maintenance of classrooms and other AV spaces.
• Respond to instructor, staff, and student requests for assistance.
• Install and repair audio‑video equipment for departments.

DISCLAIMER: The job duties listed are general in nature and are examples of the duties/responsibilities performed and are not meant to be exclusive to the job. Management retains the right to add or modify duties at any time.

• Entry level

• Full‑time

• Information Technology

• Higher Education