Bilingual Medical Receptionist

Job Title

Bilingual Medical Receptionist

Momentum Spine & Joint

Arlington, TX

The Medical Receptionist’s work encompasses many tasks such as greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing and providing medical procedural support. Exhibits professionalism at all times while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at the establishment.

• Demonstrates Customer Service Standards (smiles, makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language, takes five minutes each day to go above and beyond for one patient or visitor, honors diversity, and thanks each customer/patient).
• Greet patients as they arrive at the facility and provide them with appropriate information.
• Assist patients to complete all necessary forms and documentation.
• Ensure completeness and accuracy of patients’ forms and logs all demographics in EMR system.
• Update patients’ information into database.
• Move patients through appointments as scheduled; keep patient appointments on schedule by notifying provider of patient’s arrival.
• Respond and comply with requests for information including sending faxes and e‑mails.
• Answer telephone and deal with inquiries.
• Transfer calls as required.
• Direct calls and messages to appropriate medical office staff.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information into e‑clinical.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges.
• Call patients and remind them of their appointments.
• Keep patients’ family informed of patient status.
• Schedule and reschedule patients’ appointments.
• Update appointment calendars.
• Creates and labels appropriate charts for patient’s.
• Manage filing and record keeping activities.
• Report statistics as required.
• Coordinates mail flow in and out of office.
• Maintains stock of forms and office supplies.
• Ensure reception area is well maintained, neat and clean, including the magazines.
• Uses downtime efficiently, aware of team members workload and constantly offers assistance and responds positively to requests for assistance from other team members.
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements.
• Adheres to the company standards of business conduct.
• Performs other duties as assigned.

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of computer and relevant software applications.

$15.00/hour

• Choice of 3 Medical Plans
• Choice of 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long‑Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2‑year vesting
• Paid Time Off (PTO) + Holidays

Momentum Spine & Joint is an outpatient clinical network serving the DFW metroplex. Our compassionate teams focus on delivering comprehensive care to our patients with a personalized approach and a value‑focused environment that highlights the differences and diversity of our team.

Compensation to be determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.

Momentum Spine & Joint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, or other protected status.