Patient Coordinator

Overview

In partnership with the US Oncology Network, Texas Oncology is looking for a New Patient Coordinator to join our team at Texas Oncology
. This full‑time position supports the Medical Oncology and Hematology Departments at our 3410 Worth Street clinic in Dallas, Texas. A typical work week is Monday through Friday, 8:00 a.m.–5:00 p.m.

As part of the US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home. Texas Oncology is the largest community oncology provider in the country, with approximately 530 providers in 280+ sites across Texas. Our founders pioneered community‑based cancer care to make the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby.

At Texas Oncology, we use leading‑edge technology and research to deliver high‑quality, evidence‑based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation’s largest networks of community‑based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation, focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Under direct supervision, the New Patient Coordinator is responsible for new patient coordination activities that may include account and insurance registration and scheduling of new patients for exams and procedures. The coordinator maintains patient records, prepares forms, verifies information, and resolves routine and non‑routine problems. The coordinator follows standard procedures and pre‑established guidelines to complete tasks and supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards and US Oncology’s Shared Values.

• Effectively oversee and manage the continuum of the new patient referral process within department standards.
• Provide strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer phone calls, take messages and respond to routine patient, physician, and client inquiries.
• Proactively follow up on missing medical records and test results from referring providers.
• Obtain patient demographic, insurance, referral, and other pre‑visit required information.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details such as time, location, directions, and instructions.
• Distribute appropriate medical forms to the patient for completion prior to initial visit.
• Maintain and update physician schedules ensuring that patients are scheduled appropriately.
• Work in conjunction with the clinical team to accommodate scheduling requests.
• Accurately document and update patient records in designated systems to ensure all parties have accurate information.
• Provide support and information to providers to problem solve and manage complex administrative issues.
• Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.
• Other duties as requested or assigned.

• High School diploma or equivalent required.
• Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on‑demand training within 45 days of occupying the position.

• Uses technical and functional experience: possesses…