Credit Manager
Listed on 2026-01-12
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Finance & Banking
Accounts Receivable/ Collections, Accounting Manager
Credit Manager
Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.
This position reports to the Corporate Controller and interacts with all departments including the Accounting, Sales, Parts, Service, Rental, Storage Solutions, Dock & Door, and Advanced Intralogistics teams. This position contributes to implementing and executing the Company’s accounting policies, controls, and in reporting on the financial health of the company. Strong communication skills, intellectual curiosity, creativity, commitment to quality and process improvement, and a strong desire to learn are required.
Responsibilities- Oversight of departmental performance and execution of duties including Customer Onboarding, Credit, Collections, Cash Application, Bill Trust administration and processes, Reconciliations, Monthly Close processes and others.
- Conducts detailed, weekly review and analysis of the A/R aging.
- Leverages AR Aging, Whole-Goods, and Over‑credit‑limit reports and other available tools to effectively facilitate department collections.
- Utilizes available system resources to ensure departmental activities and customer contact records are maintained electronically and are leveraged for customer follow up and the maintenance of customer relationships.
- Establishes customer credit by utilizing customer credit information, trade and bank references and credit reporting agencies.
- Autonomy to either approve or decline credit requests based on information gathered. Sets up customer accurately in the Company’s ERP system.
- Monitors customer accounts to ensure timely collections and maintains a proactive cadence of customer communications to minimize past‑due balances and to hold customers to established terms.
- Mediates customer disputes by facilitating issuance of credits by departments within company where required.
- Places or removes accounts on COD when warranted by established guidelines. Communicates status to interested parties.
- Manages customer support process within A/R to address and resolve billing and invoice questions. Assists AR staff as needed to resolve complex support and collection issues.
- Monitors customer credit card transactions and reconciles accounts.
- Monitors and reconciles FM/PM accounts.
- Maintains the Allowance for Doubtful Accounts and write‑offs of uncollectible balances.
- Prepares and processes journal entries as needed with Management approval.
- Answers internal and external customer inquiry calls regarding payment.
- Involvement in various ad‑hoc projects and process improvement teams.
- Supports the team by administering responsibilities in an efficient manner and utilizing sound internal controls.
- Responsibilities may include supporting activities related to training, coaching, and daily or project work direction.
- Regularly consults with the Controller on performance against personal and team performance objectives.
- Contributes to the continuous improvement of the team by supporting cross‑training, feedback, opportunity for professional growth, and the development of rising talent for the Company.
- Identifies and discusses opportunities for process improvement and efficiency with the Corporate Controller.
- Implements improvements under…
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