Senior Project Engineer

Senior Project Engineer

Position: Senior Project Engineer
Department: IT Services
Reports To: IT Service Delivery Manager
Salary Grade: DOE
FLSA Status: Full-Time / Exempt / Salary
Location: Arlington, TX

DOCUmation is a family‑owned technology solutions company that provides IT, print, and software‑managed services to businesses and other organizations throughout Texas. Headquartered in San Antonio, TX, the company has been serving customers for more than 30 years.

The Senior Project Engineer’s role is to design and implement functional server, network, and backup infrastructures for new or current customers. The engineer will also analyze, build, and accurately resolve escalated client hardware and software issues in a timely manner.

• Customer onboarding and project planning.
• Switch and router installation & management.
• Backup systems installation, management, and DR replication.
• Escalated technical support.
• Server troubleshooting, installations & migrations.
• Software management.
• Vendor management for troubleshooting purposes.
• Documentation of technical information.

• Ability to recommend and deploy technology solutions to meet business requirements.
• Can conform to shifting priorities, demands, and timelines while maintaining professionalism and managing stress.
• Minimum 7 years’ server, network, and desktop support in a corporate environment.
• Minimum 7 years’ experience managing Active Directory in a corporate environment.
• Microsoft certifications/application platform experience.
• Cisco, Microsoft, Hyper‑V, and VMware certifications and experience are strongly preferred.
• Excellent interpersonal, verbal, and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.

• Bachelor’s degree in Computer Science, Information Systems or related field, or equivalent education and minimum 7 years’ experience.
• CompTIA Network+, Security+ – required.
• Forti Gate Experience – strongly preferred.
• Datto Experience – strongly preferred.
• CISSP Certification – strongly preferred.
• MCSE Server Infrastructure – preferred.

• Lifting and/or exerting force up to 50 pounds occasionally and 10 pounds frequently.
• May require ability to work at night, off‑hours, holidays, and weekends on-call rotation and emergency on‑site support during severe storm mobilization and electric system damage restoration.

• Generous paid time off (PTO) policy.
• Parental and caregiver leave.
• Tuition reimbursement.
• Quarterly bonuses for eligible positions.
• Paid holidays.
• 401(k) plan with employer match.
• Free employee‑only health insurance.
• Paid volunteer time off (VTO).
• Pre‑paid legal coverage available.
• FSA and HSA options.

DOCUmation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status.