Senior Couselor

Job Description - Senior Travel Couselor (1800022U)

Senior Travel Couselor - 1800022U

Carlson Wagonlit Travel Sato Travel (
CWTSato Travel ) is seeking an experienced and talented Senior Travel Counselor for our Arlington, Virginia onsite location. As a Senior Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

"CWT is a global company that feels like a small employer, where I'm valued and not just a number. I have had so many opportunities and there is still room to grow."

My Journey, My CWT

As the U.S. military and government division of Carlson Wagonlit Travel (
CWT
), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

You will delight the traveler/travel arranger and all CWTSatoTravel clients

• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation.
• Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience.
• Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems.

• Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation.
• Maintain a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate.
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business.

• Possess a strong understanding of travel trends and industry best practices.
• Seek higher levels of performance continuously.

We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:

• Minimum 3 year travel counselor experience.

• Excellent Industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation.
• Strong working knowledge and understanding of creating domestic and single segment international reservations.
• Knowledge of ticketing procedures.
• Proficiency in a minimum of one CRS.
• Sabre experience preferred.
• Government travel reservation experience a plus.
• Ability to meet and maintain required performance standards.
• Excellent customer service skill required.

Americorps/Peace Corps and other national service alumni are encouraged to apply.

As part of our hiring process, we conduct background checks on potential new hires. Because this work would be with our Federal Government Client, the government requires that the successful candidate be a US Citizen. Authorization to work in the U.S. is not sufficient for this position. Additionally, you will be subject to government background investigation including a credit check and criminal history review.

Arlington

Standard

Travel Counselor

Scope:
Regional

No

Day Job

& Government

Experience Level: 1 to 3 years

May 2, 2018

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form. In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.