Resident Services Coordinator

Overview

Career Opportunities with NFC Amenity Management

A great place to work.

Careers At NFC Amenity Management

Current job opportunities are posted here as they become available.

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We are NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.

A typical day at one of our front desks…

As an NFC Amenity Resident Services Coordinator, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the “heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries.

Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.

Here are just a few other responsibilities you will have throughout your day:

• Ensure all residents' concerns are handled properly and professionally.
• Update communication logs on the Active Building program
• For those who have signed the authorization addendum, deliver their packages to their unit
• Provide resources to the clients and an open and welcoming environment for residents, customers, vendors, and neighbors
• Acquire a broad knowledge of the community and surrounding areas.
• Build strong relationships with current and future members of the apartment community
• Maintain positive relationships with residents to ensure that communication between residents and the community representative is open and effective
• Assist with on and off-site resident events and initiatives
• Delivery of welcome packages
• Ensure that the community amenities have proper inventory
• Provide proactive communication with management for issues or concerns
• Provide all necessary follow-up support to the leasing office following tours and confirmed move-ins
• Complete a resident orientation for all move-ins to include training on entry and package systems and a full tour of amenities available to all residents
• Summarize information obtained from the residents’ activity and interest profiles to determine which activities are of interest to the greatest number of residents
• Plan and organize programs, events, and activities around residents’ interests
• Encourage resident participation and develop a volunteer program
• Document resident participation in group and/or individual social/recreational programs
• Develop and distribute monthly activity schedules to residents and post for easy reference
• Develop and distribute a newsletter on a regular basis for residents, family members, and selected referral sources
• Provide instructions and supplies for other employees, residents, or volunteers to assist with group or individual activities
• Maintain and update information pertinent to the social/activity program, including community resources, entertainment, guest speakers, and volunteers
• Plan special “theme” days or months around holidays, seasons, or recognized days such as Father’s/Mother’s Day
• Professional background in customer service and hospitality management
• Must have an outgoing personality
• Must be hospitality-driven and offer any necessary assistance to clients and guests
• Must possess the ability to multitask
• Must possess the ability to work in a team environment
• Must be able to proactively learn about all events, happenings, restaurants, etc., in the local neighborhood

Knowledge, Skills & Abilities Required

• Basic knowledge of Microsoft Office (Word & Excel) and the Internet
• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken
• Effective interpersonal communication skills (written and oral) with…