Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Arlington, TX

• Travel Trip Recognition Opportunities
• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

At Mark Leal’s State Farm Agencies in Euless and Arlington, TX, we operate as a collaborative, high‑performing team focused on delivering exceptional customer service. With more than 11 years of proven success, we’re committed to developing motivated individuals who are ready to build a meaningful and rewarding career.

Whether you’re looking to advance professionally or make a fresh start, we invest in your growth from day one—including covering the cost of your insurance licensing, which can be completed in as little as one week.

Join a supportive team that values your potential and provides the tools, training, and culture to help you thrive. Your career possibilities are limitless here while working in modern, state‑of‑the‑art locations.

As a Customer Service Representative – State Farm Agent Team Member with Mark Leal – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

• Must be able to obtain Property/Casualty and Life/Health Licensing.
• Strong verbal and written communication skills (Bilingual‑Spanish speaking is a PLUS).
• Proficiency in computer systems and applications.
• Proactive problem solving.
• Ability to work in a team environment.

Compensation: $40,000.00 – $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.