Client Billing Representative

Client Billing Representative

Pitney Bowes is hiring a Direct Hire Full Time Client Billing Representative in our Arlington, TX facility.

Pay: $20.50/hr work

Schedule:

Monday - Friday, 8:30 am – 5:30 pm.

• Input/Import machine count information into the job process and compare with customer counts obtained from the customer count sheets.
• Notify Customer Service Rep of missing count sheets.
• Review machine rejected mail amounts by comparing them to the Job Order percentages specified for the job.
• Run daily customer qualified reports to verify piece counts and percentage of readable mail.
• Verify meter postage on a daily basis. Process the check for USPS when postage is needed. Review daily 3600’s for USPS stamp, enter/import information into the POInTS system and maintain a file. Capture permit postage and distribute to the appropriate job.
• Review Job Orders for accuracy and completeness regarding postage class, postage rates, and all other billable activities.
• Verify meter head balances and postage distribution to a Job Order on a daily basis.
• Verify all activities on the Job Order have been identified and captured and are ready for invoice each week.
• Enter all new customer information into the POInTS system for proper billing and communicate all information to corporate.
• Call customers regarding collection of accounts receivable which are over 30 days and under 60 days behind in payment.
• Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated.
• Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems.
• Administer all databases to include, but not limited to:
• Input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e‑mail communications, and TQM compliance.
• Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues.
• Assist in analysis and presentation to operations team as needed.
• Notify management of issues or changes required to enhance and maintain client retention.
• Complete special reports for clients as necessary (e.g. client billing reports).
• Conduct customer survey phone calls to address the quality of service the client is receiving.
• Handle incoming client calls and coordinate as necessary with PB staff.
• Assist investigations and resolutions of customer mailing concerns arising from services provided.
• Check with QC and QA for any customer mail issues and take appropriate steps to resolve.
• Coordinate with staff on client start‑ups, special mailings, or specific customer requests.
• Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review.
• Assist with checking in visitors at the front desk.
• Manage visitor access badges.
• Assist with procuring office supplies.
• Purchase production materials.
• Manage vendor invoice payments.
• Manage procurement credit card for the site.
• All other duties as assigned. Provide back‑up support in absence of others.

• Demonstrated minimum 2 years customer service experience.
• Demonstrated minimum 3-5 years accounting experience.
• Ability to organize, prioritize and handle multiple work assignments.
• Excellent verbal, written, presentation and interpersonal communications skills.
• Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment.
• Able to handle difficult customer situations with professional and courteous attitude.
• Based on operational need; must have a flexible schedule to work overtime, which may include weekends, holiday, and/or a different shift with limited or no advance notice.
• Associate degree (A.A.) in Accounting or Business or two to three years related experience maintaining a computer based record and billing system.
• Strong analytical and organizational skills and the ability to pay close attention to detail.
• Must be able to work in a fast‑paced environment with frequent interruptions and work effectively under the pressure of deadline.
• Have a basic enough understanding of…