CSHCN Eligibility Specialist

Date:
Jan 23, 2026

Location:

ARLINGTON, TX

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CSHCN Eligibility Specialist

Administrative Asst II

Dept of State Health Services

Region 2/3

13216

02/06/2026

Internal and External

Office and Administrative Support

TEXAS-A-11

$2,694.33 - $3,320.33

Monthly

Day

Days (First)

Not Eligible for Telework

Up to 5%

Regular

Full time

Nonexempt

ARLINGTON

ARLINGTON

1301 S BOWEN RD STE 200

,,,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN

Under the supervision of the Children with Special Health Care Needs Services Program Supervisor, provides routine and advanced administrative support necessary to carry out daily program operations for the Children with Special Health Care Needs Services Program (CSHCN-SP) area and greater Specialized Health and Social Services (SHSS) program as needed. Provides information and referral for incoming calls and visitors. Processes eligibility applications for the CSHCN-SP, which includes: reviewing applications for accuracy, interviewing clients, collecting program required verification, and documenting case information in assigned databases.

Coordinates successful case disposition and effective client services by referring clients to DSHS medical case managers as needed. Performs duties to support case management efforts of the region, including: entering and retrieving client information into/from assigned databases; and transferring and processing case management files according to the specific records retention policy for each case type. Performs duties under moderate supervision with limited latitude for the use of initiative and independent judgment.

May train or mentor others. Performs other duties as assigned. Member of the Incident Command Structure (ICS) in response to public health emergencies. Must comply with HHS, DSHS, and Texas Department of Public Safety applicable policies/procedures/standards. Employee must be able to independently travel throughout the State of Texas and out-of-state to complete essential job functions. This position is office-based, Monday-Friday, 8:00 am - 5:00 pm.

• Provides administrative and technical support services for the Children with Special Healthcare Needs Services Program (CSHCN-SP), Personal Care Services (PCS), Community First Choice (CFC), and other SHSS programs. Answers and routes telephone calls, takes messages, and greets and directs visitors to the appropriate staff. Prepares, reviews and maintains program reports and documents utilizing standard office equipment and software. Maintains filing systems in compliance with applicable state and federal statutes.
  
  Processes and disseminates program and regional correspondence. Participates in the organization, coordination, and tracking of a wide variety of regional program processes and events. May train or mentor others. (45%)
• Processes eligibility applications for the CSHCN-SP program. Interviews consumers to determine eligibility for services. Provides eligibility information to internal and external customers. Inputs information and scans eligibility applications and associated documents into the appropriate database systems. Documents case activity in compliance with applicable state and federal statutes. Processes and disseminates related correspondence and documents. (45%)
• Performs other duties as assigned. Duties include, but are not limited to, being required to work other than normal business hours in order to respond to…