Lead Customer Service Representative

Job Summary

The Lead Customer Service Representative will serve as the initial point of contact with UTA Health Services. Provide excellent customer service while performing a variety of administrative tasks related to patient appointments, answering and routing phone calls, responding to general inquiries, and general front desk tasks. Maintain patient confidentiality in compliance with federal and state regulations and institutional policies.

• Greet students, staff, and visitors in a professional, respectful, and welcoming manner. Check patients in for appointments. Verify eligibility and collect required documentation. Schedule, reschedule, and cancel appointments following established protocols using the electronic medical record (EMR) system.
• Answer incoming phone calls, route calls to appropriate staff. Respond to general inquiries by phone and in-person.
• Assist patients with completion of medical record forms and release of medical record documentation.
• Assist with front desk coverage in opening and closing the front desk. Assist with clinic communications, signage, and front desk organization.
• Perform other duties as assigned.

• High school diploma/ GED.
• One (1) year of experience providing clerical and/or administrative support or an equivalent mix of education and relevant experience in similar role.
• Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe PDF, and general office equipment.
• Experience handling confidential and sensitive information with discretion.
• Follow established policies, procedures, and emergency protocols.

• Three (3) years of experience providing clerical and/or administrative support.
• Familiarity with electronic medical record (EMR) systems.

• Ability to work independently and multi-task with frequent interruptions.

• Work is performed in-person in a healthcare front desk/office environment.
• Regular interaction with students, staff, and healthcare professionals.
• Prolonged periods of sitting, standing, phone and computer use.

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status.

The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

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Applicants must include in their online resume the following information:
1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and
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Education:

school name, degree type, and major.