Sales Manager, Residential and Small Business

Sales Manager for Residential and Small Business
, you will be responsible for driving profitable residential sales growth across all American Alarm & Communications, Inc. (AACI) locations. In this role, you will plan, organize, and execute strategic sales programs while ensuring branch locations meet or exceed established sales goals and objectives.

You will lead, coach, and oversee all residential sales representatives, manage key residential accounts, and provide daily direction to the sales administrator. You will also collaborate on budgeting, forecasting, and reporting, while analyzing product performance and pricing trends to support informed business decisions.

You will work closely with cross‑functional teams, demonstrating strong collaboration skills and a commitment to shared goals around productivity and innovation. Solid industry knowledge in security systems, fire safety, and electronic solutions preferred. This is a Hybrid position.

• Provides sales leadership to drive growth including recruiting, training, and coaching growth of sales team with assistance from corporate office as appropriate.
• Responsible for oversight and development of the residential sales team. Responsible for monitoring all sales related activity.
• Determine and implement policy for pricing products and services for all locations.
• Assist sales staff with sales calls, quotations and customer presentations
• Provides accurate and timely sales reports to management
• Responsible for developing annual sales budget for residential sales and responsible teams
• Oversees and "owns" quality of customer satisfaction within all locations with regards to sales
• Hires, discharges, disciplines, trains in accordance with company policy for Sales. Performs annual performance evaluations for sales staff
• Oversees the sales compensation program and manages accordingly. Responsible for Determining quotas for all sales executives
• Follows "corporate" standards, policies, and standards as much as possible with respect to human resources, budgeting, pricing and services.
• Assist with marketing of company's products and services
• Work with Collections team to resolve customer issues and work with the sales team to resolve.
• Pitches in as required with customer issues such as answering inbound leads, digging into complaints, and following through with exemplary attention to detail.
• Other duties as required or assigned by company management

Position requires:

• Team-oriented individual with strong organizational, interpersonal, communication skills and sales coaching skills
• A proven track record of taking initiative and handling numerous priorities at once and must have a strong understanding of best business practices.
• Customer focused experience is preferred with a minimum of 7 years’ prior sales management experience.
• Excellent collaboration and communication skills with a team-focused mindset
• Preferred Qualifications:
  • 7+ years of Sales Management Experience
  • 5+ years Outside Sales Experience
  • Industry Licenses in New England states for electronic systems, telecom, electrical are preferred.

• Position requires the knowledge of financial, marketing, sales and management principles usually acquired through a BS, BA or equivalent industry experience.
• Hands‑on experience with CRM systems, including sales tracking, pipeline management, and reporting
• Candidate must be highly proficient with computer programs such as MS Office Suite
• Must complete a satisfactory sales management assessment offered by the company

To perform this position successfully, an individual should demonstrate the following competencies:

• Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision‑making process; makes timely decisions.
• Professionalism- approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
• Adaptability – adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
• Dependability – follows…