Pharmacy Manager

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. Our pharmacy managers play a critical role in cultivating a culture of excellence in their respective pharmacies. As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities.

• Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Overseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow‑up of pharmacy team members.
• Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation.
• Contributing to positive patient experiences by showing empathy and genuine care, coaching the pharmacy team to do the same, and proactively resolving insurance and/or medication issues.
• Proactively offering and delivering immunizations to keep patients healthy; identifying, engaging, and supporting Pharmacy Technicians to learn to immunize.
• Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—inventory best practices, with a special focus on protecting cold chain products.
• Conducting new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on‑track for timely completion of required training and/or licensure.
• Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues or concerns to the Rx DL as needed.
• Partnering with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues willing to work in the pharmacy, and ensuring that cross‑trained colleagues complete required training for licensure.
• Overseeing Staff Pharmacists and District Support Pharmacists (where applicable), managing performance through observation, peer and team feedback, and delivering annual performance reviews.
• Remaining flexible for scheduling and business needs, contributing to a safe, inclusive, and engaging team dynamic; writing or delegating and overseeing the pharmacy schedule.
• Regularly reviewing business reporting for operational insights and developing action plans to close gaps, including workflow, service, patient care, and compliance.
• Establishing a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; building psychological safety by opening the door for feedback and taking relevant action.
• Maintaining relevant clinical and technical skills for the job as the industry evolves (including company‑required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients.
• Supporting access to care and improving patient outcomes through pharmacist‑delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, hormonal contraception) where permissible; empowering the pharmacy team to provide holistic care at every step in the patient care journey.
• Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to support patient safety and a safe, inclusive workplace.

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.

• Completion of the CVS Pharmacy Manager Emerging Leader (PM‑EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market in other locations to meet business need.

Anticipated Weekly

Hours:

40

Time Type:
Full…