Residential Coordinator

Overview

JOB TITLE: Residential Coordinator REPORTS TO: Residential Supervisor and Residential Director LOCATION: Arlington Heights, Illinois

ABOUT SHELTER YOUTH & FAMILY SERVICES Shelter Youth & Family Services provides emergency housing, community-based services, and support for youth and families in crisis. Founded in 1975, we are a leading voice for child welfare, human trafficking response, foster care innovation, and trauma-informed care in Illinois. Our mission is to end the cycle of abuse and neglect by providing safe, healthy, and stable lives for children and families.

We are committed to providing safe, inclusive, and supportive resources for youth and families from all backgrounds and identities. Our environment supports all employees and values diverse contributions and perspectives. Shelter and its facilities are drug and smoke-free. Learn more at shelter-inc.org.

Shelter Youth and Family Services encourages the application of bilingual applicants. Applicants who certify their skill level in reading, speaking, and writing in two languages with the Illinois Department of Children and Family Services may receive an additional salary stipend. Certification testing is set by DCFS.

Responsible for overseeing the delivery of direct services to TLP clients; supervising TLP staff; maintaining program records; ensuring the safety, functionality, and overall condition of the facility; managing supplies and equipment; and participating in program planning and implementation.

• DIRECT SERVICES:
  Coordinate implementation of the TLP Program Plan and related staff training in accordance with agency policies.
• Directly supervise staff–client interactions and provide coaching or supplemental training as needed.
• Coordinate client interventions related to milieu, facility, peer, or staff concerns.
• Ensure coordination of resources and transportation for medical, mental health, education, employment, and visitation needs.
• Support implementation of independent living skills through individual support and group programming.
• Monitor client safety and well-being, including awareness of client whereabouts, curfew compliance, and timely response to safety concerns in accordance with program policies.

• Oversee implementation and documentation of client vocational action plans.
• Supervise client engagement in job development and employment readiness activities.
• Ensure identification and delivery of on-site job training and skill development.
• Oversee pre-employment skill building (e.g., resumes, applications, interviewing, workplace skills).
• Monitor and document vocational progress and outcomes.

• Oversee development and implementation of individual educational plans.
• Ensure client enrollment and engagement in appropriate educational programs.
• Support clients in accessing educational funding and resources.
• Participate in educational meetings to provide advocacy as needed.
• Ensure tutoring and academic supports are in place to promote success.
• Monitor and document educational progress.

• Conduct orientation and training for new staff.
• Provide ongoing supervision (minimum bi-weekly) to evaluate performance and address training needs.
• Facilitate monthly team meetings.
• Ensure adherence to agency policies and DCFS Code of Ethics.

• Oversee facility and grounds inspections to ensure safety, cleanliness, and functionality.
• Supervise maintenance, repairs, and cleaning schedules.
• Approve program supply purchases and maintain inventory documentation.
• Review safety drill documentation and participate in PQI activities.
• Assist with coordination of donations, volunteers, and facility projects.

• Ensure compliance with TLP contract requirements, DCFS regulations, and licensing standards.
• Collect and submit program outcome data and participate in PQI processes.
• Maintain full bed utilization and manage waitlists in coordination with caseworker.
• Collaborate with monitors, external partners, donors, and service providers.
• Work collaboratively with clinical and operations staff to enhance programming.
• Assist HR with hiring, discipline, and termination processes.
• Manage staff scheduling, payroll approval, and program coverage.
• Provide on-call and emergency back-up support as required.
• Follow all agency crisis intervention procedures and maintain availability to respond to client crises, emergencies, and critical incidents as required.
• Perform additional duties as assigned by the Residential Supervisor.

The Transitional Living Program Coordinator shall be supervised by and is accountable to the Residential Supervisor.

Hours and days shall be scheduled according to the needs of the program. The primary hours of the coordinator will be 40 hours per week; 9am-5pm.

• Must be at least 25 years of age in accordance with the Illinois Department of Children and Family Services Licensing Standards for Transitional Living…