Appointment Setter​/Call Center Representative

Description

Matrix Basement Finishing Arlington Heights, IL (On-site) $40,000 Base + Commission | Top Earners $70K–$80K+

Matrix Basement Finishing is a fast-growing home remodeling company specializing exclusively in basement finishing and remodeling. Our call center is the front line of our business—and we’re looking for motivated, tech-savvy appointment setters who thrive in a structured, performance-driven environment.

If you’ve worked in a call center, inside sales, appointment setting, or outbound dialing role and enjoy hitting goals, following proven systems, and earning commission on top of a solid base—this role is built for you.

• Make high-volume outbound calls to homeowners who have expressed interest in basement remodeling
• Qualify prospects using a clear script and criteria
• Schedule in-home consultations for our design and sales team
• Accurately document calls, outcomes, and notes in our CRM
• Follow daily call, appointment, and quality benchmarks
• Maintain focus and consistency in a fast-paced, repetitive workflow

• $40,000 base salary
• Commission and performance incentives
• Realistic total earnings of $55K–$65K
• Top performers can earn up to $80,000+ annually

Your income is directly tied to your consistency and results—this is not capped commission.

• Established, growing company with a strong reputation
• Clear systems, scripts, and expectations—no guesswork
• Supportive leadership and coaching
• High demand service with motivated homeowners
• Opportunity to grow within the call center or into other roles

• On-site call center role
• Structured schedule
• Team-oriented, performance-driven environment

• Experience in a call center, appointment setting, or inside sales environment (preferred)
• Comfortable working at pace in a repetitive, process-driven role
• Tech-savvy: confident using CRM systems, dialers, and multiple screens
• Highly organized and systematic in your approach
• Strong verbal communication and professional phone presence
• Coachable mindset with a desire to improve performance and earnings
• Reliable, punctual, and able to stay focused throughout the workday