Registered Nurse Triage, Medical Group

Hourly Pay Range

$33.96 - $52.64 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Position:
  Registered Nurse
• Location:
  
  3040 W Salt Creek Ln. Arlington Heights, IL.
• Full Time: 32 hours/week
• Hours:
  
  Monday-Friday (8:30am – 5pm)

Reporting to the Director of Quality, the RN is responsible for professional communications regarding patient care, and triage (sorting and prioritizing patients) of clinical pool messages such as patient calls, result notes, patient call back, MyChart advice requests. Participates in Rx requests and MyChart Rx requests as needed and supervises Medical Assistants in dealing with prescription refill requests and prior authorizations for medications per protocol.

• Appropriately triages telephone calls, answers questions and advises patients according to policy and physician orders.
• Manages patient health concerns and symptoms via telephone interactions using physician-approved protocols for assessment and management of a range of symptoms. Telephone interactions require assessment, patient education and may require crisis intervention.
• Enters complete notes in the EMR system as needed. As calls are handled professionally and sensitively, the goals are to reduce inappropriately scheduled appointments, decrease anxiety, educate patients, and reduce risk when there are medical complications.
• Accurately communicates messages, lab values, and telephoned reports in a timely manner.
• Instructs patients in preparation for home care procedures in accordance with physicians’ instructions and patient education tools.
• Performs and documents a preliminary patient assessment including objective information, vital signs, weight, and subjective information relative to the visit using approved care protocols and standing orders.
• Ability to determine urgent issues that require immediate attention (e.g., high fever, chest pain, behavioral health crisis).

• Education:
  
  Diploma in Nursing required;
  Bachelor’s Degree preferred in Nursing or a healthcare-related field with extensive knowledge of medical terminology and disease processes.
• Certification:
  Professional licensure in the State of Illinois
• Experience:
  
  Minimum of three years of experience as an RN required. Minimum one year of telephone triage experience preferred, preferably in a medical practice setting.

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities
• Visa Sponsorship Available (Nursing and Lab roles)

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

For more information, visit (Use the "Apply for this Job" box below)..

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website () to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best.”

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion are at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE:
Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.