Practice Manager III - Pancreatic Center

Practice Manager III - Pancreatic Center page is loaded## Practice Manager III - Pancreatic Center locations:
NCH 880 W Central Rd Arlington Heights time type:
Full time posted on:
Posted Todayjob requisition :
R37864
** Hourly Pay Range:**$42.54 - $65.94 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
** Position Highlights:
*** Position:
Practice Manager - Pancreatic Center

* Location:

Northwest Community Hospital - Arlington Heights, IL
* Full Time/Part time:
Full time, 40 hours/week

* Hours:

Day shift, Monday-Friday
* Required Travel:
No
*
* What you will do:

*** Oversees the daily operations of the assigned site(s) including the management of reception functions- scheduling patient appointments, facilitating the referral process, insurance verification, medical records administration and compliance with all billing protocols. Oversight of all clinical staff related activities in conjunction with Clinical Supervisor ( if applicable) and Physicians. Determines staffing levels based on patient care needs, patient flow, procedures scheduled, staff skills mix, clinic needs, customer satisfaction and productivity benchmarks.
* Develops and demonstrates expertise with the EMR system. In conjunction with the Physicians develops and optimizes physician templates for appropriate patient scheduling. Coordinates effective use of the building and rooms for maximum patient throughput. Monitors and manages telephone systems and staff response times. Completes monthly operational dashboard for identification and execution of operational improvements.
* Establishes strong leadership and credibility at the site(s) by modeling behaviors that demonstrate service excellence to build a partnership between staff, physicians, patients and their families and ancillary NCH departments.  Facilitates cooperative working relations ship between site staff, Physicians, all other Medical Group and ancillary Northwest Community Healthcare departments.  Collaborates with the Director, Physicians and site staff, using open dialogue to identify and resolve customer service issues and complaints through the use of appropriate communication techniques.

Responsible for optimizing staff roles and productivity to meet all site performance expectations and patient experience goals.
* Oversees management of the site(s) financial and capital budget administration. Assists in the development of the annual site(s) budget. Evaluates, specifies and recommends equipment for the site(s). Manages site’s ongoing financial performance, reviews financial reports, identifies variances and analyzes trends, and formulates corrective action plans in collaboration with the Director, Physicians and staff to optimize site success. Works with Revenue Cycle and the billing office through workflows to maximize billing turnaround and accuracy.

Routes billing questions to the appropriate department and handles patients concerns utilizing established workflows. Provides assistance and direction to staff on managed care program requirements.
* Involved with NCH MG new hire processes. Interviews, hires, orients, provide ongoing education, coaching and discipline when necessary for subordinate team members. Relays performance expectations for all staff and regularly evaluates the performance of the team in accordance with NCH performance management system.
* Supports development of team member’s knowledge and skills through regular feedback, recognition of positive accomplishments and coaching opportunities. Conducts regularly scheduled physician and staff meetings and effectively communicates changes in policies, procedures and operations in a timely manner.
* Supervision of the RN Clinical Supervisor
* Oversees multiple cost centers
*
* What you will need:

**
* ** Education**:
The level of knowledge normally obtained through the completion of a Bachelor’s degree in a business-related or health administration field.  Bachelor’s degree in business or healthcare administration strongly preferred.
* ** Experience**:
Minimum of 3years recent experience required working in a physician’s office, or healthcare /managed…