Patient Access Training Specialist

Hourly Pay Range

Hourly Pay Range: $24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Position:
  Patient Access Training Specialist
• Location:
  
  Arlington Heights, IL
• Full Time/Part Time:
  Full time
• Hours:
  
  Monday-Friday, 8am - 4:30pm
• Required Travel:
  Floating Locations for training needs

Reporting to the respective area Director, develops, maintains and delivers training programs for Patient Access Services (PAS) and Patient Financial Services (PFS) employees performing revenue cycle functions. Provides job and systems applications related revenue cycle orientation training and competency assessment for new employees. Provides on-going training for all staff on process and procedure changes and conducts audits of work quality to assist in the development of performance-based training plans.

Works closely with Revenue Cycle and Clinical department leadership to conduct needs assessments to identify training opportunities and makes recommendations for inclusion in training curriculum.

• Plans, schedules and conducts new hire department and job specific orientation (i.e. regulations, technology, customer service skills, policies and procedures, etc.) for all staff. Performs initial competency assessment to ensure staff is properly oriented in all department, hospital, and regulatory policies, procedures and standards. Assists the management team in developing on-going group or individual competency development plans and activities for the department.
  
  Collaborates with other Education Consultants to conduct and/or incorporate corporate based training initiatives with the department curriculum as appropriate. Completes and compiles training records and related data required by the department and hospital (i.e. program plans, attendance and competency assessment records, etc).
• Develops, produces, updates and maintains the new hire orientation and on-going training and employee development curriculums. Analyzes staff development needs utilizing statistics including competency assessments, program feedback evaluations, department performance and productivity indicators, industry trends, customer feedback and management interviews. Consults with various department heads, access services leadership, patient financial services leadership and software consultants to determine department educational requirements that are consistent with the hospital's strategic, departmental and team-specific plans.
  
  Designs training programs, utilizing a variety of learning methodologies and techniques, that teach required software systems, regulatory/compliance requirements, processes, policies and procedures, customer and service level standards.
• Creates and modifies effective training aids, materials and manuals and assists in creating educational materials. Communicates regularly with revenue cycle leadership to identify regulatory, process or system changes that may impact existing training or create new learning or development opportunities. Incorporates relevant changes into the training curriculum as appropriate. Develops and manages competency testing programs to ensure successful staff completion.
• Assists in the development of newly created or revised department policy and procedures and incorporates relevant changes into training materials, process documentation and policy/procedures manuals. Maintains manuals in electronic formats for department and ancillary user groups.
• Performs routine and periodic ad-hoc audits on quality assurance, service and effectiveness indicators for department services. Develops and utilizes automated and manual quality assurance reports, failed claim and denial information to develop and distribute quality assurance "Report Cards" for NCH staff. Ensures the completion of "Accuracy Summary Reports" and reviews them with new and current staff documenting systems and process errors, error trends and/or training opportunities, and prepares written recommendations and reports to the Directors.
  
  Provides quality trending reports by department and work area. Participates in the…