Service Coordinator

Career Opportunities with JTEKT MACHINERY AMERICAS CORPORATION

The Service Coordinator is an essential role acting as a liaison between the customers and our service staff, to help facilitate an efficient and orderly flow of our machine installs and service requests. The person in this position has the potential to have a profound impact on our relationships with our customers.

We offer health insurance through BCBSIL with low premiums and deductibles for individuals and families, company-paid Short- and Long-Term Disability and Basic Life & AD&D.

Additional benefits include a variable bi-annual bonus, 401(k) with a generous Safe Harbor company match, 10 paid company holidays, and a progressive Paid Time Off policy starting at 15 days.

We host an annual golf outing, Family Nights fit for all ages, and holiday parties in addition to regular company updates with lunches.

We provide training opportunities for our employees and offer internal promotion opportunities.

Hourly pay for this role starts at $25/hr. and offers are given from a total compensation perspective. JTEKT Machinery takes education, experience, and other job specific factors into consideration when making offers.

The below list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

• Accurately route and/or directly address initial customer inquiries
• Assist all internal and external customers who are seeking transactions that require resources from the service department
• Prepare quotations, requisitions, and documents related to customer account set up
• Schedule and monitor on-site fulfillment of customer requests by using a cloud-based field management system
• Prepare reporting and presentations by collecting and analyzing information and trends
• Communicate with area management regarding escalated issues and the progress of their resolution
• Maintain relationships with contacts from frequent customer and partner companies
• Performs other related duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• 3-5 year(s) of experience/training with advanced customer service concepts and project management
• 3-5 year(s) of experience/training with quotations, processing purchase orders, record keeping and credit card processing
• 3-5 year(s) of experience/training with a cloud-based field service management system (Epicor 11, Field Service Lightning, and/or Salesforce)
• Intermediate proficiency in Microsoft Office suites (Excel, PowerPoint, Word, etc.)

• Post-secondary degree/certificate or license in a field of study related to customer service
• Strong preference for bilingual communication English / Spanish