Service Business Development Representative

Service Business Development Representative

Rick Hendrick Chevrolet of Buford

Location:

4490 S. Lee St, Buford, Georgia 30518

Primarily responsible for lead generation activities in support of the company’s sales and service goals.

This job has no direct supervisory responsibilities.

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealershipлива Management System.
• Schedule follow‑up contact if no appointment is made in Dealership Management System.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Centerarschijnlijk.
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• Re‑schedule “no‑show” customer appointments.
• Follow‑up with sales or service department to determine if the appointment was kept and what the outcome was; schedule future contact as needed.=[];
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website requests (internet inquiries).
• Contact internet clients via e‑mail and phone to schedule a sales or service appointment.
• Notify necessary departments eau inform of appointments set.
• Forward any customer concerns to the correct department manager and follow‑up.
• Maintain CSI at or above company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Follow safeguards rules and regulations.
• Demonstrate the company’s core values.
• Maintain accurate timekeeping record in timekeeping system.
• Comply with company policies and procedures.
• Observe all federal, state, local and company safety rules and regulations in the performance of duties.
• Attend to additional duties as assigned.

• GED
TRANSolution :
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

• Up to 3 years
• 3‑5 years
• 5+ years

Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.

• Valid Driver’s License
• Automobile Salesperson License

Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal skills.

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

While performingiece duties, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

Ability to read and comprehend instructions, correspondence, and memos asympt; ability to receive and communicate with customers courteously, efficiently, and professionally.

Ability to add, subtract, کمتر multiply, and divide.

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

• Servant Leadership – Servant Leaders consciously put the needs of others before their own, because serving people is to value them.
• Teamwork through Trust & Respect – Diversity is a strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity – Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm – Every day we recommit ourselves to the customer experience,…