Account Manager

5 days ago Be among the first 25 applicants

Lawn Doctor of W. Little Rock has been a trusted leader in lawn care, tree and shrub care, and pest control services in the central Arkansas area since 1996. We are committed to providing customers with healthy, beautiful outdoor spaces that enhance their quality of life. Our comprehensive services include lawn fertilization, weed control, and tree/shrub care. Lawn Doctor is known for its service guarantee, modern solutions, and customized treatments delivered by licensed and insured professional technicians.

Join a respected brand at the forefront of the lawn care industry and be part of our mission to create lush, vibrant landscapes.

This is a full-time on-site role for an Account Manager, based in Alexander, AR. The Account Manager will manage a portfolio of customers and help grow accounts through excellent communication and smart recommendations.

• Serve as the primary point of contact for assigned accounts (phone, email, text)
• Resolve concerns quickly and professionally, coordinating with operations/technicians
• Proactively follow up after services, address questions, and reinforce value
• Support retention efforts (renewals, holds, save offers, and service calls)
• Recommend the best programs for each property: lawn fertilization & weed control, Tree & Shrub, and Pest services
• Make outbound calls/texts for upsells, renewals, and seasonal campaigns
• Identify cross-sell opportunities and explain program benefits clearly
• Meet weekly/monthly sales and retention goals and track results

• Maintain accurate notes and customer details in our CRM
• Schedule and coordinate services with the office and field team
• Process payments, update billing preferences, and assist with installment options
• Document conversations, outcomes, and next steps

• Strong communication skills and confidence on the phone
• Natural relationship-builder with a customer-first mindset
• Comfortable with goal-based work (sales/retention metrics)
• Organized, detail-oriented, and able to manage multiple accounts
• Tech-savvy (CRM, email, spreadsheets, texting platforms)
• Prior experience in account management, customer success, inside sales, or service advising is a plus
• Lawn, landscape, or pest industry experience is helpful—but not required (we’ll train the right person)
• Associate/Bachelor's degree in Business, Marketing, or a related field, or equivalent work experience
• Competitive pay structure (base + commission/bonus)
• Paid training and ongoing coaching
• Growth opportunity within a stable, locally owned business
• Supportive team culture and clear expectations
• Employee discounts on Lawn Doctor services (within our service area)

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