Client Advisor

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces. We’re committed to the environment, crafting every piece with sustainability in mind. Our lab-grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

Our Perth showroom is experiencing strong growth and we are going through an exciting expansion to meet increasing demand! As a result, we are seeking an eager and experienced Client Advisor to join the amazing team!

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This role is a full time, permanent position at our beautiful showroom in Perth with the following working hours:

Tuesday 9-5pm

Thursday 11-7pm

Friday 9-5pm

Saturday 9-5pm

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

• Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes.
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction.
• Promote Cullen Jewellery’s commitment to ethical practices and community initiatives.
• Participate in the daily setup and opening of the showroom, and ensure the cleanliness of consultation desks and other showroom areas.
• Complete ad-hoc tasks such as stock takes,upport new product displays, and manage postage tasks as required.

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry.
• ego attention to detail and commitment to providing exceptional client experiences.
• Strong organisational and time‑management abilities, with the ability to work flexibly and adapt to changing priorities and processes.
• Ability to work effectively as part of a team to achieve common goals.
• The right to work in Australia.

In addition to competitive remuneration and the ability to work in a beautiful office location in the heart of Subiaco, we offer our team members a range of benefits:

• A supportive and collaborative work environment.
• An Employeeropical? Assistance Program for you and a family member to utilise.
• Generous staff and family/friend discounts.
• Team events and initiatives as part of our wellbeing program.
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name.
• The opportunity to join a growing company with a global presence – you really can take your career anywhere!

If this full‑time opportunity sounds like your next challenge, complete your application by clicking the apply now button and we will be in touch.

Agencies, thanks for thinking of us – but we have this one covered!