Evergreen Deployment Technician

Desktop Deployment Technician

Location:

Charlotte, NC, US

Job Summary:

This position is responsible for completing hardware refreshes (computers & some peripherals) for the duration of the FY26 Evergreen project.

• Transporting and storing computer inventory following documented procedures (potential need to push, pull, or lift up to 50 lbs regularly).
• Imaging computers with Windows 11 utilizing SCCM.
• Scheduling computer replacements with end users through Service Now; completing computer refreshes; reclaiming and transporting old computers; and documenting inventory updates within HAM Pro (in Service Now).
• The computer refreshes will take place at each end user’s desk; a professional appearance and excellent customer service is expected.
• Experience with Service Now & HAM Pro, and/or Apple iPhone deployment is a huge plus.

• Experience with larger scale deployments (1000/year or similar) – Required 2 years.
• Experience transporting and storing computer inventory following documented procedures (potential need to push, pull, or lift up to 50 lbs regularly) – Required 2 years.
• Experience imaging computers with Windows 11 utilizing SCCM – Required 2 years.
• Experience scheduling computer replacements with end users through Service Now – Required 2 years.
• Experience with computer refreshes, reclaiming and transporting old computers, and documenting inventory updates within HAM Pro (in Service Now) – Required 2 years.
• Experience with Service Now & HAM Pro – Highly desired.
• Experience with Apple iPhone deployment – Highly desired.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting

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